Administrative Office Assistant

• Jun 2023 - Present

Customer Service Supervisor

• Sep 2021 - Apr 2023

Team management. Performance monitoring tasks. Coaching sessions. Action planning to team improve performance. Creating KPI reports and analyzing data to identify trends, issues, and opportunities for improvement.

Customer Service Representative

• May 2021 - Aug 2021

Providing support to customers from a financial institution company, the product was regarding direct deposits, wire transfers, debit card payments, cash outs, cash card delivery, balance confusions, transaction disputes, chargebacks,etc.

Technical Support Specialist

• Oct 2020 - May 2021

I worked as a tech support agent with a mix of customer service for a company leader in restaurant technology and tools. I helped to resolve customers' issues related to hardware, such as Point of sales and printers. Also assisted customers to manage their backend helping them to create and update their menus, kitchen configuration, and basic help with email marketing. I worked as a tech support agent with a mix of customer service for a company leader in restaurant technology and tools. I helped to resolve customers' issues related to hardware, such as Point of sales and printers. Also assisted customers to manage their backend helping them to create and update their menus, kitchen configuration, and basic help with email marketing.

Cloud Support Specialist

• Jul 2019 - Sep 2020

Providing technical support to customers using Microsoft 365 products and services, such as Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Troubleshooting and resolving technical issues. Billing and subscriptions.

Technical Support Specialist

• Mar 2018 - Jun 2019

Technical support for Windows operating system. Taking ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation. Software installation and upgrades, etc.

Inbound Sales agent

• Jun 2017 - Dec 2017

Promoting and selling telecommunications products and services to customers.Engaged with customers to identify their needs, recommend appropriate products and services, and close sales to meet sales targets. Promoting and selling telecommunications products and services to customers.Engaged with customers to identify their needs, recommend appropriate products and services, and close sales to meet sales targets.

Back Office Specialist

• Oct 2015 - Jun 2017

Working for a retail store campaign. Handling customers' order complaints and delivery claims. Submitting reshipments, issuing or declining refunds, order tracking. Working for a retail store campaign. Handling customers' order complaints and delivery claims. Submitting reshipments, issuing or declining refunds, order tracking.

Customer Care Agent

• Nov 2013 - Aug 2015

Providing assistance for customers who have concerns or questions regarding their mobile service. Creating new accounts, taking payments, Troubleshooting issues with their device. Providing assistance for customers who have concerns or questions regarding their mobile service. Creating new accounts, taking payments, Troubleshooting issues with their device.