Experience

City National Bank

• United States
• Banking
• 300 - 400 Employee

• Vice President/Debit Card and ATM Operations Manager

  • Sep 2021 - Present

  Huntington, West Virginia, United States

• AVP/Debit Card and ATM Operations Manager

  • Dec 2019 - Sep 2021

  Cross Lanes, WV

• AVP/Branch Manager

  • Oct 2010 - Dec 2019

  Ironton, Ohio and Huntington, West Virginia Exercise executive and administrative control over all sales, servicing, compliance, and operational functions of the branch office. Evaluate effectiveness of branch activity. Maintain prescribed controls and conduct audits to ensure branch security, compliance, and integrity. Train, coach and develop staff to promote the bank’s products and services while delivering exceptional customer service experiences and following all policies, procedures and regulations. Serve as lead regional… Show more Exercise executive and administrative control over all sales, servicing, compliance, and operational functions of the branch office. Evaluate effectiveness of branch activity. Maintain prescribed controls and conduct audits to ensure branch security, compliance, and integrity. Train, coach and develop staff to promote the bank’s products and services while delivering exceptional customer service experiences and following all policies, procedures and regulations. Serve as lead regional customer service trainer for 70+ branch personnel. Plan and facilitate staff meetings to communicate branch objectives, goals and policies.

• Loan Operations Manager

  • Jun 2008 - Sep 2010

  Cross Lanes, WV Monitored production and accuracy. Researched and implemented vendor software tools to accomplish efficiency improvements. Managed staff with focus on increasing production while maintaining a high level of employee morale and delivering exceptional service to front-line clients. Communicated and collaborated with executive management regarding project timelines, budgets and production goals.



First State Bank

• Accounts Manager, Mortgage Lending; Investor Reporter; Escrow Manager

  • Feb 2003 - May 2008

  Barboursville, WV Acct Manager - Supervised secondary market lending program, including production and delivery of loans to investors. Managed relationships with 40 correspondent banks. Maintained the mortgage trust account and reconciled several general ledger accounts. Formulated annual operating budget for loan origination and servicing departments. Ensured team adherence to bank policies and investor mandates. Investor Reporter - Processed investor-owned mortgage accounts and ensured that all… Show more Acct Manager - Supervised secondary market lending program, including production and delivery of loans to investors. Managed relationships with 40 correspondent banks. Maintained the mortgage trust account and reconciled several general ledger accounts. Formulated annual operating budget for loan origination and servicing departments. Ensured team adherence to bank policies and investor mandates. Investor Reporter - Processed investor-owned mortgage accounts and ensured that all reporting and remitting functions were performed according to requirements. including monthly remittances in excess of $8 million. Observed investor timelines to maximize profitability. Supervised and provided support to the mortgage servicing department, including escrow and default management. Generated database reports to evaluate data integrity and identify processes requiring improvement. Escrow Manager - Processed all tax and insurance invoices and ensured timely disbursement of escrow funds. Provided quality service to over 6,000 mortgage customers by assisting with payments, property taxes, insurance claims, and resolved complaints. Implemented automated or on-line processes for various servicing functions including escrow analysis, invoice procurement, insurance and tax tracking, and refund check processing. Show less



PRA Health Sciences

• United States
• Research Services
• 700 & Above Employee

• Clinical Data Coordinator, II

  • May 1997 - Dec 2002

  Mannheim Area, Germany Reviewed and corrected clinical trial data in accordance with study-specific data edit specification documents, generated data clarification queries to investigators and monitors, and coded adverse events, medical history diagnoses and medications. Developed data edit specification documents for persisting adverse events database used globally for 15 studies, and developed data edit specification documents for clinical trials incorporating Good Clinical Practice mandates. Generated database… Show more Reviewed and corrected clinical trial data in accordance with study-specific data edit specification documents, generated data clarification queries to investigators and monitors, and coded adverse events, medical history diagnoses and medications. Developed data edit specification documents for persisting adverse events database used globally for 15 studies, and developed data edit specification documents for clinical trials incorporating Good Clinical Practice mandates. Generated database queries and tested clinical databases for numerous clinical trials. Formed positive relationships and interacted with major pharmaceutical clients. Show less