Experience

SO-GT Senegal Crew Transfer Terminal

• Senegal
• Oil and Gas
• 1 - 100 Employee

• Resposable Financier

  • Apr 2023 - Present



Innovation for Policy Foundation / i4Policy

• Public Policy Offices
• 1 - 100 Employee

• Director of Finance

  • Mar 2021 - Present



JokkoLabs

• Senegal
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Mar 2020 - Present

  Project manager in charge of accompaniment of SME. I manage the incubation and acceleration program, with the goal of helping young entrepreneur in Senegal succeed by providing guided business strategies, training, and networking.

• Project Manager

  • Mar 2020 - Present



KUB, Tennessee, USA

• Knoxville, Tennessee Area

• Utility Service Advisor

  • Nov 2011 - Mar 2020

  Assist customers and all KUB departments with any customer related issues regarding billing, field audits, rates, and any escalated concerns. Face to face meeting to residential and commercial customers. Also involved in KUB’s utilities overhead and underground projects resolving any needs affecting residential customers, commercial businesses, during KUB projects. Trained new hires. Assist customers and all KUB departments with any customer related issues regarding billing, field audits, rates, and any escalated concerns. Face to face meeting to residential and commercial customers. Also involved in KUB’s utilities overhead and underground projects resolving any needs affecting residential customers, commercial businesses, during KUB projects. Trained new hires.



KUB, Tennessee, USA

• Knoxville, Tennessee Area

• Customer Experience

  • Oct 2008 - May 2010

  Assist customer with any electric, gas, water and waste water service related needs for residential and commercial accounts. Assist customer with any electric, gas, water and waste water service related needs for residential and commercial accounts.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Supervisor

  • Oct 2005 - Oct 2008

  Train and help develop new hired agents in the DaimlerChrysler campaign (Chrysler, Jeep and Dodge) regarding warranty information. Quality control, monitoring calls, supervisory roles, assist new agent’s transition from training to call floor. Customer service/Correspondence Respond to letters and email from customers for any warranty and recall related issues in the DaimlerChrysler campaign (Chrysler, Jeep and Dodge). Customer service representative: Take inbound calls assisting customer with vehicle related concerns in the DaimlerChrysler campaign (Chrysler, Jeep and Dodge). Show less