Experience

Speedy Drive Car Rental

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Supply Chain Management and Logistics Specialist

  • Sep 2021 - Present

  Creating Contracts between the company and customers for the duration in which they rent a vehicle. Involvement with RTA (Road Transport Authorities) in uploading documents of customers, clearing disputes between the company and RTA. Handling customer queries face-to-face. Updating payments and generation invoices in the Orion tool. Indulging with internal teams to clear customer queries and provide sooner resolutions. Handling escalations and helping the team to clear all queries within TAT. Interacting with the accounts team for payment-related queries Training Freshers. Show less



MSI Services Pvt Ltd

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Supply Chain Management Specialist

  • Sep 2019 - Jul 2021

  Manage backlog or failed open Purchase/sales orders, ensuring that orders flow through the order fulfillment cycle. Interacting with the cross-functional team like IT team, Sales representative, Account managers and another internal teams for any issue. Creating sales order as per PO (purchase order) provided by Sales Manager, Account Manager & Customer by verifying their company details and the Quantity. Providing Prices for the Material and giving discounts for our Special/Retail customers. Moving the orders for Logistics based on various shipment procedures. UPS shipments, LTL (Local carrier) shipment, MSI Shipments, Air Shipments, and CPU (customer pick up). Manage the delivery distribution of orders. Managing calls with the sales representative and their internal customer relationship officers and customer email & live chat and respond to customer queries. Managing team, Handling Escalations, and maintaining the volume in peak time. Received Best Performer Award - 2020 Show less



CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

• CISCO Systems Supply Chain Management

  • Apr 2014 - Aug 2019

  Direct liaison with other development and support teams locally and globally. Proficient in maintaining quality work and case management. Sound knowledge of Order Management, Service Quoting, Logistics & Returns (Supply Chain), and Customer Service. Interacting with the Internal teams like the IT team, Manufacturing Team, Sales Representative, Account managers, booking team, Financial controller, and other internal teams for any issue. Experience in providing customer support through outlook, Calls & Business chat (Cisco Jabber/Cisco outlook). Strong analytical skills, combined with effective communication, organizational skills, and planning ability. Independent and self-directed – Can work with minimum supervision. Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment. Escalate all delays with Product managers/manufacturing planners. Was responsible for committing orders which were critical with being high (Material Management) dollar valued. Modifying orders through Oracle 11i and Oracle R12 ERP system, CRM system, and other order management tools. Worked on the PEGA automated Tool to Expedite the order. Logistics and Returns Provide a Quote for internal customers and business partners for setting up a New Business with CISCO. Supporting Cisco clients through calls Email and Chat. Handling Escalation matrix and providing resolutions in the given time. HR COORDINATOR (RECRUITMENT) Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities. Coordinated with the hiring manager and participated in the interviewing panel. Analyzed various job applications and filtered candidates through telephonic or one on one interviews. Communicated results to the candidate and the organization for all selections. Provided program evaluation, communicated results to management staff. Partnered with senior management to develop and implement a culture change. Show less



Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical support international

  • Sep 2012 - Mar 2014

  Technical Support Executive in Mega path Process- Troubleshooting remotely various types of network issues. Managing work flow, troubleshooting and maintaining the productivity and quality. Monitoring and maintaining the computer systems and networks. Provide and delete access for the resources Technical Support Executive in Mega path Process- Troubleshooting remotely various types of network issues. Managing work flow, troubleshooting and maintaining the productivity and quality. Monitoring and maintaining the computer systems and networks. Provide and delete access for the resources