Experience

Bolton at Home

• United Kingdom
• Civic and Social Organizations
• 300 - 400 Employee

• Neighbourhood Safety Officer

  • Nov 2017 - Present

  Key responsibilities• Deal with and investigate complaints of Anti-Social Behavior (ASB) and Tenancy Breaches. These would include, poor property and garden conditions, failing to declare un-registered occupants, substance abuse, abandonments, meter tampering and evictions.• Interviewing victims and perpetrators of ASB and Crime• Use of early interventions to avoid enforceable legal action i.e., mediation, acceptable behaviour contracts, undertaking, family intervention contracts etc.• Supporting residents who have been victims of Crime and ASB, target hardening and supporting residents attending court.• Liaising with partnership agencies i.e., police, social services, mental health services when dealing with complex cases.• Offering advice and referring to support agencies for those who are struggling to maintain their tenancy.• Use of CCTV and noise recording equipment to capture evidence of ASB and Crime. • Completing statements to progress through legal action if enforceable action is the only option.• Working with partnership agencies to help empower communities to carry out estate clean ups. • Working on campaigns to help with mental health wellbeing.• Understanding of current UK Housing and ASB laws. Achievements• Safeguarding residents by moving them to ensure that they are no longer victims of ASB and Criminal behavior• Secure funding to help aid with property and garden clearances• Helping individuals or families to help maintain their tenancy, i.e. by securing employment.• BTEC Level 3 Community Safety, Crime and Nuisance Management for Practitioners Show less

• Housing Services Officer

  • Mar 2007 - Nov 2017

  Key responsibilities• Aiding officers in investigating complaints of ASB.• Administration duties, handling calls and producing analytical documents to share with partnership agencies and local area planning meetings to help develop the service. • Deployment of CCTV and noise recording equipment. • Offering guidance and support to residents when contacting the services Achievements• Development of CCTV procedures in aiding officers and partners such as the police to ensure that evidence is admissible for court.• Development of the Domestic Violence procedure launch, aiding in media development for the campaign to help promote and develop the service.• Development of the Neighbourhood Safety Service for Bolton at Home, part of steering group to develop the current who deal with all tenancy breaches. • Chartered Institute of Housing in Housing Practice Level 3 Show less



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Finance Case officer, Child Support Agency

  • Sep 2006 - Mar 2007

  Key Responsibilities • Setting up payment plans for non-resident parents to pay child support for children that they have that they are not looking after. • Setting up deductions of earning plans. • Negotiating with both resident and non-resident parents of payment schedules. • Preparing cases for legal intervention if non- resident parent no engaging with payment schedules. Achievements • Ensuring payment plans have been incorporated for children to help with their upbringing. Show less



Bolton at Home

• United Kingdom
• Civic and Social Organizations
• 300 - 400 Employee

• Path Trainee

  • Sep 2005 - Aug 2006

  Key Responsibilities • Helping with administrative duties whilst working for Communications and Marketing Team and Business Development Services for Bolton at Home. • Dealing with external companies on products and brands. • Attending meetings and minute taking • Researching, benchmarking with other housing organisations of how they operate. • Carrying out feasibility testing on web site designs to help develop Bolton at Home. Achievements • Broadening knowledge on social housing • Attaining qualifications in Business Administration whilst carrying out this role. Show less



Primark

• Ireland
• Retail
• 700 & Above Employee

• Retail Assistant

  • May 2000 - Jul 2005

  retail assistant in Mens Wear department retail assistant in Mens Wear department