Experience

UroPartners LLC.

• United States
• 1 - 100 Employee

• Application Analyst

  • Apr 2021 - Present

  •Expert of 7 applications (FollowMyHealth, Crystal Reports, Phreesia, Allscripts Practice Management, Allscripts EHR, Allscripts Payerpath, and HSTPathways); manages project plans for maintenance and upgrades. •Utilizes SQL to pull certain data in order to run reports as well as rewrite the database when changes are made. •Maintains the schedules for over 90 doctors at more than 35 performing locations. •Engages in weekly conference calls with our vendors to discuss open items, develop a plan of action, and reach a resolution. •Establishes a direct connection with multiple clearinghouses for over 30 payers to receive Electronic Remittance Advice (ERA) files through a single portal called Payerpath, saving the company money along the way. •Uses Crystal to create custom reports for our practice managers and doctors based on specialized requests. •Monitors our ticketing system daily and reaches out to staff to help troubleshoot our applications.



Edward-Elmhurst Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Representative

  • Jul 2020 - Apr 2021

  •Utilized Epic EHR Software and OneSource to collect, organize, and record demographic, insurance/financial, and clinical data to complete patient registration in a timely and accurate manner. •Fulfilled 60 – 85 calls daily to register patients, verify health insurances, and manage schedules of 25 physicians ensuring no critical errors are made and maintaining open communication with all parties. •Collaborated with insurance companies regarding prior authorization for labs/imaging and procedures in advance of each scheduled appointment to ensure a seamless patient experience. •Engaged in a customer focused manner to ensure the needs of patients and their families are met and that all parties understand their individual care as well as the hospital’s revenue cycle expectations. •Initiated the necessary steps to clarify physician orders for outpatient tests to proactively resolve discrepancies prior to patient’s arrival. •Resolved tense situations by problem solving and having a calming effect on patients and families.



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Facility Support

  • Feb 2017 - Jul 2020

  •Trained in multiple Risk Management Programs to ensure participant safety •Anticipated and adapted to changing day-to-day needs of the facility •Prioritized and distributed daily work assignments amongst coworkers in order accomplish daily goals •Trained in multiple Risk Management Programs to ensure participant safety •Anticipated and adapted to changing day-to-day needs of the facility •Prioritized and distributed daily work assignments amongst coworkers in order accomplish daily goals



Evive | goevive.com

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Operations Intern

  • Jun 2018 - Aug 2018

  •Developed sustainable audit for incoming data files to ensure highest data integrity and established escalation processes. Utilized programs: Podio (CRM), Redmine (CRM), and Kibana (Reporting / Analysis tool) •Addressed daily needs of team’s clients by listening to concerns, outlining their desires, implementing plans, and following up to ensure client success •Observed Product, Sales, and Marketing lines of business in order to understand core competencies of each line and expand knowledge of their contributions and responsibilities at Evive •Collaborated with and assisted other Client Operations teams to successfully execute client projects under tight deadlines •Presented my 'Audit Solution' to CEO and other upper level leadership to showcase skills learned throughout internship and ensured successful execution of solution post-internship