Mason Cook

Security Analyst at CSG Cyber
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Credentials

  • CompTIA Project+ Certification
    CompTIA
    Nov, 2022
    - Oct, 2024
  • FOUNDATIONS OF LEADERSHIP CERTIFICATE 1
    The National Society of Leadership and Success
    May, 2022
    - Oct, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Aug, 2022
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    May, 2022
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Jun, 2021
    - Oct, 2024
  • ITIL® 4 Foundation CPD
    AXELOS Global Best Practice
    Nov, 2021
    - Oct, 2024

Experience

  • CSG Cyber
    • United States
    • Security Analyst
      • Jun 2022 - Present
  • Equitable
    • Canada
    • Insurance
    • 200 - 300 Employee
    • Customer Advocate
      • Mar 2019 - Jun 2022

      Field inbound phone calls and emails from retirement plans sponsors and participants. Approve and research financial transactions as a third party administrator of 403(b) and 457(b) retirement plans. Handle all billing to providers and plans. Field inbound phone calls and emails from retirement plans sponsors and participants. Approve and research financial transactions as a third party administrator of 403(b) and 457(b) retirement plans. Handle all billing to providers and plans.

  • AXA US
    • United States
    • Insurance
    • 700 & Above Employee
    • Customer Service Representative - Senior Associate
      • Jul 2016 - Apr 2019

      Incoming calls dealing with employer sponsored and individual retirement plans and IRS regulations pertaining to these accounts.

    • Mail Clerk - Associate
      • Jun 2015 - Jul 2016

  • BJ's Wholesale Club
    • United States
    • Retail
    • 100 - 200 Employee
    • Customer Service Representative
      • Jun 2014 - Aug 2015

      Handling members' problems, returning items, supervising cashiers, and selling memberships. Handling members' problems, returning items, supervising cashiers, and selling memberships.

Education

  • Western Governors University
    Bachelor of Science - BS, Computer Systems Networking and Telecommunications
    2021 - 2022
  • Onondaga Community College
    Business Administration and Management, General
    2014 - 2017

Community

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