Experience

• 

  Select Portfolio Servicing, Inc.

  • Real Estate
  • 1 - 100 Employee

  • Director

    • 2012 - Present

    • Manage Analytics and Fulfillment groups within RRReview division (property valuations and preservation)• Provide strategic and tactical leadership in the development and execution of the department’s key operations, core platform technologies and business processes • Recognized as a subject matter expert on business processes, data warehouse structure, legacy integration initiatives• Responsible for all reporting initiatives within the department: external client reporting, KPI reporting, scorecards, executive management dashboards• Collaborate with executive team and functional leaders to develop standard metrics and management reports for daily decision making and monthly operations review• Responsible for strategic initiatives to improve and optimize vendor performance within Fulfillment group• Ensured technical integrity of payment processes for three product lines. Added controls to enhance payment reconciliation processes• Continuously re-engineer workflow to facilitate resource alignment to accommodate changing expectations and organizational accountability. • Function as hands-on expert for Performance Reporting/Operations/Development with expertise in business processes engineering, legacy integration• Streamlined processes and developed best practices for business operations and risk management

  • Performance Improvement Manager

    • 2008 - 2012

    • Managed cross-functional teams with diverse technical backgrounds to achieve strategic corporate goals• Identified and managed initiatives that improved operational efficiency within the organization• Implemented and standardized business intelligence gathered from various processes and systems• Identified key operational and performance metrics to measure business performance and drive reporting activities• Analyzed business operations identifying opportunities for improving efficiency, feature sets, content and quality with an eye towards revenue optimization• Reported monthly results to executives to provide detail on state of the business. Offered strategy, insight and turned ideas into concrete and actionable business initiatives

  • Data Analyst I and II

    • 2006 - 2008

    • Developed new models and processes for data analysis and data validation• Created project requirements and test case programs for projects within the company• Conducted interviews with department leaders, engineers and product managers to gather information for projects• Managed migration/conversion of data from diverse sources/environments• Designed and developed a data reconciliation process for validating the integrity of the data warehouse• Provided assistance and support to Data Analysts in all stages of ETL process • Completed additional analytical projects for senior management and department Vice Presidents• Responsible for receiving, converting, mapping and loading prior servicer raw data into MSP platform • Developed and tested new models to enhance ETL process• Worked closely with prior mortgage servicers to resolve data issues

  • Bankruptcy Specialist

    • 2005 - 2006

• 

  Bank of Jackson Hole

  • Commercial and Consumer Loan Processor

    • 2003 - 2005