Senior Manager, Clinical Operations

• Jul 2023 - Present

Program Manager

• Sep 2017 - Jun 2019

- Oversaw operations of the Rapid RCT Lab from its inception to successful completion of 16 rapid randomized controlled trials (RCTs) in the first 12 months. - Managed a team including a research associate, biostatistician, and a data analyst to design and conduct RCTs to test process and quality improvement ideas across the institution. - Leveraged research and operational acumen to communicate effectively with multidisciplinary teams of stakeholders and frontline staff across NYU… Show more - Oversaw operations of the Rapid RCT Lab from its inception to successful completion of 16 rapid randomized controlled trials (RCTs) in the first 12 months. - Managed a team including a research associate, biostatistician, and a data analyst to design and conduct RCTs to test process and quality improvement ideas across the institution. - Leveraged research and operational acumen to communicate effectively with multidisciplinary teams of stakeholders and frontline staff across NYU facilities (IT/Clinical Decision Support, Care Coordination, Emergency Department, Orthopedics, etc.). - Managed the research budget, planned Lab’s research activities and allocated resources accordingly. - Ensured project compliance with institutional and national regulatory requirements (Institutional Review Board, clinicaltrials.gov, etc.).

Research Data Associate (Center for Healthcare Innovation and Delivery Science)

• Dec 2015 - Aug 2017

- Coordinated research activities for the Patient Imaging Quality and Safety Laboratory to improve the safety and outcomes of patients undergoing radiological tests and procedures. - Developed research instruments, collected quantitative and qualitative data, and assisted with data analysis. - Facilitated design-thinking sessions for multidisciplinary groups of stakeholders (providers, facilities management staff, human factors engineering experts) to map Radiology workflows and create… Show more - Coordinated research activities for the Patient Imaging Quality and Safety Laboratory to improve the safety and outcomes of patients undergoing radiological tests and procedures. - Developed research instruments, collected quantitative and qualitative data, and assisted with data analysis. - Facilitated design-thinking sessions for multidisciplinary groups of stakeholders (providers, facilities management staff, human factors engineering experts) to map Radiology workflows and create patient-centered solutions. - Assisted in development and implementation of process improvement solutions (e.g., new patient communication scripts for patient transfer in Vascular and Interventional Radiology, a standardized post-procedure care note in Epic for inpatient radiology procedures).

Analyst

• Aug 2015 - Dec 2015

- Analyzed and reconciled member invoicing and payment data for all lines of business. - Led implementation of revenue-related aspects of the new individual and group products on the exchange. - Liaised with the IT team to automate and optimize the infrastructure for revenue cycle. - Analyzed and reconciled member invoicing and payment data for all lines of business. - Led implementation of revenue-related aspects of the new individual and group products on the exchange. - Liaised with the IT team to automate and optimize the infrastructure for revenue cycle.

Administrative Intern

• Jun 2014 - Aug 2014

- Led planning for a new behavioral health program for Visiting Nurse Association Care Network; evaluated best practices for depression management in home care, facilitated A3 assessment meeting for the steering committee, including CEO, Vice President of Clinical Services and dedicated project managers; built one-year program implementation plan - Designed components of the TeleHealth pilot for patients with CHF and COPD, performed market research and demand and supply analyses; presented… Show more - Led planning for a new behavioral health program for Visiting Nurse Association Care Network; evaluated best practices for depression management in home care, facilitated A3 assessment meeting for the steering committee, including CEO, Vice President of Clinical Services and dedicated project managers; built one-year program implementation plan - Designed components of the TeleHealth pilot for patients with CHF and COPD, performed market research and demand and supply analyses; presented the proposal to the senior leadership team - Developed a referral algorithm to streamline available post-discharge services and reduce avoidable hospital readmissions in the Transitions of Care program Show less - Led planning for a new behavioral health program for Visiting Nurse Association Care Network; evaluated best practices for depression management in home care, facilitated A3 assessment meeting for the steering committee, including CEO, Vice President of Clinical Services and dedicated project managers; built one-year program implementation plan - Designed components of the TeleHealth pilot for patients with CHF and COPD, performed market research and demand and supply analyses; presented… Show more - Led planning for a new behavioral health program for Visiting Nurse Association Care Network; evaluated best practices for depression management in home care, facilitated A3 assessment meeting for the steering committee, including CEO, Vice President of Clinical Services and dedicated project managers; built one-year program implementation plan - Designed components of the TeleHealth pilot for patients with CHF and COPD, performed market research and demand and supply analyses; presented the proposal to the senior leadership team - Developed a referral algorithm to streamline available post-discharge services and reduce avoidable hospital readmissions in the Transitions of Care program Show less

Research Assistant

• Sep 2013 - May 2014

- Analyzed existing multidisciplinary risk assessment, evaluation and control models - Devised a comprehensive framework for quantifying risks in population health - Analyzed existing multidisciplinary risk assessment, evaluation and control models - Devised a comprehensive framework for quantifying risks in population health

Volunteer Program Intern

• Sep 2011 - Apr 2012

- Designed and administered annual volunteer satisfaction survey in 3 states - Organized volunteer recruitment, interviewing and placement in specific departments - Designed and administered annual volunteer satisfaction survey in 3 states - Organized volunteer recruitment, interviewing and placement in specific departments