Experience

Geodesic Innovations

• Spain
• Utilities
• 1 - 100 Employee

• Purchasing Manager

  • Dec 2022 - Present

• Team Coordinator

  • Feb 2020 - Dec 2022



Retrace It Technology S.L.

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Compliance Manager

  • Feb 2019 - Feb 2020

  In charge of regulatory and administrative compliance. Responsible of certification and verification debt. In charge of regulatory and administrative compliance. Responsible of certification and verification debt.



Packlink — Simply Shipping

• Spain
• Technology, Information and Internet
• 100 - 200 Employee

• Account Manager

  • Jun 2017 - Mar 2019

  Local and global key account management of 250k+ monthly revenue income accounts. Communication strategies for the detection of business necessities. Post sales follow up strategies in order to increase customer satisfaction. Online platform and business logistics support. Solutions of technical and commercial incidents to prevent the cancelation of accounts. Creation of new business and sales opportunities. Local and global key account management of 250k+ monthly revenue income accounts. Communication strategies for the detection of business necessities. Post sales follow up strategies in order to increase customer satisfaction. Online platform and business logistics support. Solutions of technical and commercial incidents to prevent the cancelation of accounts. Creation of new business and sales opportunities.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Acounts Receivable

  • Aug 2013 - Jul 2016

  Responsible of customer accounts, administering invoices payment. Achieve monthly, quarterly and yearly individual cash collection targets, contributing to reach team and country targets (8 MM debt). Open disputes whenever an invoice is wrong, goods/service are incorrect, or a customer is rightfully complaining. Maintain aging items (debt) at a minimum level. Focal point for several projects to improve processes. Providing continuous education to the team. Responsible of customer accounts, administering invoices payment. Achieve monthly, quarterly and yearly individual cash collection targets, contributing to reach team and country targets (8 MM debt). Open disputes whenever an invoice is wrong, goods/service are incorrect, or a customer is rightfully complaining. Maintain aging items (debt) at a minimum level. Focal point for several projects to improve processes. Providing continuous education to the team.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader for the Nordic countries

  • Jul 2012 - Jun 2013

  SO (Strategic Outsorcing) Supervising, guiding and motivating the team. Helping colleagues work together and ensure they’re delivering good customer service. Organising and delegating Administrator´s workload as well as monitoring them to make sure it’s done correctly. Providing training and helping development Handling complaints (from both Administrators and customers) Financial responsibilities with the Business. Helping with promotional events HR matters Reporting to senior level management Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Coordinator

  • May 2007 - 2012

  Team Coordinator , Project Administrator, Focal Point PBS Iberia (Spain and Portugal global business services & Software group). As team coordinator I am responsible for all operational matters that concern the team. These responsibilities include: providing education to new people joining the team, first contact person for our business counterparts, keeping the team up to date about changing and new processes, focal point for audits and compliance tests, dividing workload over the team members etc. In short, trying to maintain or improve where possible the quality and results of the team. As project administrator I am responsible for several accounts/contracts of customers of IBM. I validate contracts that we receive, load them into the systems and keep track of the financials of the contract during the duration of the contract and close it when it has been finished. Show less



Aviareps GSA (General Sales Aviation)

• Madrid y alrededores, España

• Administrative and Sales Agent

  • Oct 2006 - Apr 2007

  Administrative and Sales Agent at the airport for two air companies in Madrid (Ukraine International and Transavia.com) Administrative and Sales Agent at the airport for two air companies in Madrid (Ukraine International and Transavia.com)