Room Division Manager

• Feb 2023 - Present

Room Division Manager

• Jul 2021 - Nov 2022

Responsible for the management and coordination of all Rooms area departments, including Front Office, Guest Service, Housekeeping and Maintenance to ensure the smooth daily operations and guests' satisfaction.Key Accomplishments:➢Overseeing the hotel's Front Desk, Guest Services, and Housekeeping department teams. ➢Monitoring the 5-stars quality standards, hotel security, maintenance assurance, to continually ensure employees' satisfaction and meet guests' expectations.➢Work closely with Reservations to assure and maximize occupancy rate and revenue while providing all necessary forecasts to ensure productivity and efficiency;➢Responsible for the deployment and training of the staff; ➢Planning and developing operational strategies to achieve corporate goals;➢Planning and control of budgets and personnel to maximise the financial performance of departments. Show less

Assistant Room Division Manager

• Mar 2020 - Jul 2021

Overseeing the front desk, guest services, and housekeeping departments to ensure operational efficiency and productivity while maintaining smooth processes and high compliance in terms of guest relation, housekeeping, and reservation standards.Key Accomplishments:➢Assists in overseeing the hotel's front desk, guest services, and housekeeping department teams. ➢Continuously maintain and adhere to all health and safety measures of the Covid-19 procedures while passing all the Covid-19 audits to ensure the security of guests.➢Oversee accounting, scheduling, and operations to attain 24/7 5-star service while meeting customer expectations.➢Work closely with Reservations to assure and maximize occupancy rate and revenue while providing all necessary forecasts to ensure productivity and efficiency. Show less

Duty Manager

• Jan 2018 - Feb 2020

Responsible for directing, overseeing, and managing daily operations for the organization while bolstering hotel operational efficiency and guest experience. Enforced company policies and procedures and implemented new processes to promote adherence to hotel standards and regulations. Key Accomplishments:➢Collaborated with the general manager and deputy manager to implement continuous enhancements to hotel operations and drive organizational growth.➢Promoted customer service excellence by managing hotel operations and professionally accommodating clients to promote repetitive visits and achieve higher satisfaction rates.➢Reviewed and conducted an online analysis of customer satisfaction through various platforms and online customer interaction in a fast-paced environment to enhance established processes.➢Leveraged customer engagement strategies and customer needs assessment to resolve client concerns quickly and maintain professional company standards. Show less

Event Sales Coordinator

• Nov 2016 - Jan 2018

Commandeered oversight of corporate and private events while spearheading client engagement initiatives and sales strategies. Responsible for maintaining and spearheading the organisation and order of events while ensuring that accompanying deals are well promoted and sold to customers.Key Accomplishments:➢Effectively liaised with artists, hotel, and event staff to ensure successful corporate and private special events execution and maintain the company's high-quality standard.➢Conceptualized and implemented comprehensive sales plans to boost hotel sales activities and consistent sales revenue and improve established processes.➢Established and fostered unassailable customer relationships while showcasing excellent communication skills to promote customer acquisition, bolster retention, and achieve higher customer satisfaction rates.➢Showcased the ability to handle inbound sales calls, chats, and inquiries while ensuring that planning for events is worry-free for guests. Show less

Assistant Event Coordinator

• Mar 2016 - Jul 2016

Completed duties such as working out event details, securing locations and guests, arranging for food and entertainment, coordinating timelines, collaborating with staff, making sure security measures are applied, and generally taking care of the event to run smoothly. Key Accomplishments: ➢Provided exceptional assistance in ensuring events are running successfully by implementing an execution timeline for events. ➢Demonstrated interpersonal skills in serving as the contact point for clients by identifying their specific needs to effectively suggest and implement expert solutions to concerns. ➢Effectively coordinated with teams for the event setup and management to ensure a smooth transition of events. ➢Showcased exceptional event management expertise, problem-solving, decision making, being able to work under pressure, and effective communication. Show less