Experience

Epworth Community Services

• Singapore
• Non-profit Organizations
• 1 - 100 Employee

• • Aug 2022 - Present

  ● Promoted to Divisional Director (Children, Youth & Family), also assuming the role of Divisional Director (Corporate Services). Performing duties similar to previous role while assuming additional responsibilities and managing an expanded scope of work.● Serve as deputy to the Executive Director.● Lead strategic planning and resource management and exercise effective team leadership across various areas.● Oversee HR, Finance, Management Services, IT, Administration, and Facilities functions.● Support and mentor senior staff, cultivating leadership and fostering a positive work culture.Contributions:● Established and led a team to address ITGC & Cybersecurity Management audit findings, achieving a significant improvement in observations for improvement within one year.● Established the Data Protection team to ensure PDPA compliance and implement secure data management measures, safeguarding organisational data. Show less

• • May 2017 - Jul 2022

  ● Promoted to Assistant Director in recognition of strong leadership and performance in operational and administrative responsibilities.● Served as deputy to the Executive Director.● Directed administrative and corporate governance functions in the organisation.● Provided leadership in decision-making and problem-solving, directing operations for three children and youth service departments.● Guided diverse project teams to secure grants and funding, implementing innovative initiatives and digitisation of operations. Contributions:● Led the establishment of comprehensive business continuity policies and systems, enhancing organisational preparedness and resilience.● Spearheaded the implementation of permanent flexible work arrangements, promoting work-life harmony and productivity.● Oversaw workplace transformation project, expanding capacity and supporting the development of hotdesking spaces.● Project outcomes under my leadership include: - Implementation of student management systems- Adoption of Virtual Reality technologies- Digitalisation and digitisation of operations and services- Development of a Growth Mindset curriculum Show less

• • Sep 2015 - Apr 2017

  ● Played a key role in launching a pilot fostering agency, designing efficient systems and fostering collaboration with external stakeholders.● Ensured excellence in clinical work, including foster parent recruitment and volunteer management.Contribution:● Contributed to the successful establishment of Singapore's inaugural fostering agency in collaboration with the Ministry of Social and Family Development (MSF).

• • Aug 2013 - Aug 2015

  ● Promoted to Manager. Performed duties similar to previous role while assuming additional responsibilities.● Managed team operations, fostering a supportive work environment and facilitating team performance and growth.Contribution:● Implemented staff development, providing training and guidance that enabled individuals to assume leadership roles within the organisation.

• • Aug 2012 - Jul 2013

  ● Promoted to Assistant Manager based on demonstrated skills in leadership and team guidance.● Supported team operations, such as in budgeting, manpower and resource planning, and administrative duties.● Cultivated a supportive work environment for successful team performance.

• • Aug 2010 - Jul 2012

  ● Promoted to Senior Social Worker for demonstrated leadership and clinical abilities. Performed duties similar to previous role while assuming additional responsibilities.● Trained and guided colleagues in various areas of social work practice.Contribution:● Selected for specialised training by the Institute of Mental Health (IMH) to assess mental health issues among children and youth, establishing a referral system with IMH-REACH.

• • Oct 2006 - Jul 2010

  ● Engaged in direct client work encompassing casework, case management, groupwork, report-writing, facilitation, program development and implementation, service evaluation, and counseling.Contribution:● Led the implementation of the national-level Enhanced Step-Up (ESU) system, making it a primary focus for the department.