Experience

Nashville Entrepreneur Center

• United States
• Economic Programs
• 1 - 100 Employee

• Program Manager

  • May 2023 - Present



Sunroot Gifting Co.

• United States
• Retail

• Founder

  • Jun 2021 - May 2023

  Served clients including Fidelity Investments, Visa, Tiffany & Co, Blackstone, Doordash, Accenture, and more. As a bootstrapped and 100% self-funded solo founder, built and launched a DTC eCommerce and B2B corporate gifting brand that specializes in curating storied, sustainable gifts that celebrate female and diverse entrepreneurs. RESULTS / BUSINESS GROWTH Grew topline revenue to over half a million dollars in the first year, maintaining above industry average gross margin and serving clients such as Tiffany & Co, Fidelity, Visa, DoorDash, Blackstone, Accenture & more. OPERATIONS MANAGEMENT / END-TO-END PROJECT OWNERSHIP Managed product and customer experience from end-to-end – owning sales, sourcing, design, vendor management, operations, in-house production, customer service, shipping and fulfillment, at scale (taking on projects >2,000 units). PROCESS CREATION / STRATEGIC PLANNING Developed and optimized product development, sourcing and production operations, owning launch and maintenance of 162 products (+36 kits) and adhering to a <1 business day order fulfillment SLA. 98% of customers have shared a product rating of 5/5 stars (weighted average rating = 4.98/5). BUSINESS PROCESS IMPROVEMENT / ROOT CAUSE ANALYSIS Observed, tested, and measured efficiencies in custom order fulfillment process at scale (orders >1,000 units). Executed on lessons learned, making changes in product and process that reduced average labor cost from $6.1/unit to $2.2/unit (64% cost reduction). Show less



Klarna

• Sweden
• Software Development
• 700 & Above Employee

• Commercial Manager, US Mid-Market Division

  • Sep 2020 - Jun 2021

  Managed a $175m P&L and portfolio of 150+ global mid-market eCommerce merchants across all markets, and in verticals ranging from automobile accessories to luxury fashion. Led the 2021 Business Planning & Forecasting process for US Mid-Market Division, building an Excel-based financial modeling tool that led to more accurate forecasting for the entire US Commercial Organization, after it was adopted by all. Developed a series of operational processes for the US Mid-Market team that increased efficiencies in performance data analysis, allowed for objectivity in teamwide prioritization, and led to deeper collaboration in the sales hand-off process. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• eCommerce Category Lead

  • Mar 2020 - Sep 2020

  Managed a $150m+ P&L and a team of 3 direct reports. Focused on making data-driven decisions while developing and maintaining strong vendor relationships, and consistently beat topline financial target (+6% in 2018, +15% in 2019, +>100% forecasted at departure in 2020).Selected as team-wide subject matter expert in supply chain / inventory management and category forecasting. Designed an excel-based tool and process that improved category inventory position from <64% instock and 20 WOS to >95% instock and 13 WOS. I shared the tool with my team and cross functional partners, and it became an integral part of the entire Toy Department's Inventory Management strategy.Honed relationship building and persuasive storytelling skills, negotiating a 189% increase in vendor investment in category in 2019, +40% forecasted for 2020 at time of departure. Show less

• Category Specialist II

  • Jan 2019 - Mar 2020

  Closed the 2020 fiscal year with a 95% two-year stack in my category. Managed a team of 2 Category Specialists and collaborated with them to expand the category's assortment and grow sales in a sustainable and profitable way.Refined Project Management Acumen: Managed launch of 2019 Walmart Holiday Toy Catalog. Launched with 99% instock rate, +455% topline growth YoY.

• Category Specialist I

  • Jun 2018 - Jan 2019

  Category Specialist on the Toys Category. Managed a multi-million dollar product category from end-to-end, from onboarding new brands, negotiating costs and planning buys to merchandising product pages, executing pricing strategy and generating sales growth. Built inventory management tools and sales tracking processes to analyze historical data efficiently and forecast accurately.



New Degree Press

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Published Author

  • Apr 2018 - May 2018

  Author of The Glass Sky: A Woman's Guide to Breaking into the Outside Industry (first edition), and The Glass Sky: Stories of Women Breaking Barriers in the Outdoors, Version 2.0 (second edition). Achieved Bestseller status in Amazon ebook category. Conducted two dozen interviews with experts and professionals in the Outdoor Industry, analyzed findings and drew connections, communicated conclusions in one succinct narrative. Book Link: https://www.amazon.com/Glass-Sky-Breaking-Barriers-Outdoors-ebook/dp/B07DLKSN48/ref=sr_1_1?ie=UTF8&qid=1529538660&sr=8-1&keywords=the+glass+sky Show less



NJI Media

• Alexandria, Virginia

• Data Strategy & Client Services Intern

  • Jan 2018 - May 2018

  Created analytics and strategy reports, monitored client websites and provided in-depth analysis to team members and clients Created analytics and strategy reports, monitored client websites and provided in-depth analysis to team members and clients



RaiserHQ

• United States
• Desktop Computing Software Products
• 1 - 100 Employee

• Business Operations Intern

  • Aug 2017 - Dec 2017

  Focused on new customer acquisition; enabled processes to smoothly onboard new clients and organize and execute their campaigns. Focused on new customer acquisition; enabled processes to smoothly onboard new clients and organize and execute their campaigns.



Creators Syndicate

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Business Strategy and Operations Intern

  • May 2017 - Aug 2017

  Pitched and implemented new company branding strategy to clarify company identity, designed and modified website accordingly. Also built and launched a new manuscript submission process marketing plan template for future published works (using competitive analysis and industry research). Pitched and implemented new company branding strategy to clarify company identity, designed and modified website accordingly. Also built and launched a new manuscript submission process marketing plan template for future published works (using competitive analysis and industry research).



Students of Georgetown Inc. (The Corp)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Creative and Visual Image Consultant

  • Aug 2015 - May 2016

  Collaborated with on-campus storefronts in developing individual marketing strategies. Focused on creating seasonal installation artwork. Collaborated with on-campus storefronts in developing individual marketing strategies. Focused on creating seasonal installation artwork.



The Rochester Yacht Club

• Rochester, New York Area

• Youth Sailing Coach

  • Jun 2013 - Aug 2015

  • Planned, organized, and ran lessons for both full and half-day classes and arranged competition and travel schedules • Taught all skill levels, from beginner to racing on optimists, 420s, and lasers • Planned, organized, and ran lessons for both full and half-day classes and arranged competition and travel schedules • Taught all skill levels, from beginner to racing on optimists, 420s, and lasers



The Village Bakery & Cafe

• Pittsford, New York

• Customer Service

  • Jan 2012 - May 2015

  Acted as temporary shift manager during managerial transition. Served tables at a high-volume restaurant, executed barista tasks, trained incoming employees. Acted as temporary shift manager during managerial transition. Served tables at a high-volume restaurant, executed barista tasks, trained incoming employees.