Experience

Triad Stage

• United States
• Performing Arts
• 1 - 100 Employee

• Audience Services Manager

  • Jul 2022 - Present

• Lead Box Office Associate

  • Apr 2022 - Jul 2022


University of North Carolina School of the Arts
• United States
• Higher Education
• 300 - 400 Employee
• House Manager, Stevens Center & Campus Performance Facilities

  • Sep 2021 - Present


Eastern Music Festival, Inc.

• United States
• Musicians
• 1 - 100 Employee

• Assistant Box Office Manager

  • May 2021 - Aug 2021

  Pre-season and in-season tickets sales for the 2021 season, including ticket-sale solicitations, mailings, electronic communications, telephone communications with patrons and potential patrons, ticket delivery, and customer service In-person box office and front-of-house operations for the 2021 season of performances at Dana Auditorium Pre-season and in-season tickets sales for the 2021 season, including ticket-sale solicitations, mailings, electronic communications, telephone communications with patrons and potential patrons, ticket delivery, and customer service In-person box office and front-of-house operations for the 2021 season of performances at Dana Auditorium

• House Manager, Campus Performance Facilities

  • Oct 2018 - Mar 2020

  Front-of-house operations for university events at six main campus performance venues, supervision of ticket agents and usher staff, and financial reporting of at-window ticket sales for each performance

• Ticket Agent, Campus Performance Facilities

  • Oct 2009 - Mar 2020

  Ticket sales and customer service for Stevens Center and main campus events, 2010 – 2020 RiverRun International Film Festivals, Winston-Salem Symphony, The National Black Theatre Festival, Piedmont Opera, Piedmont Wind Symphony, and additional rentalsData entry and maintenance of Salesforce PatronManager CRM system

• Office Assistant, Office of Marketing & Communications

  • Nov 2014 - Jun 2016

  Administrative support for the university’s public relations and institutional branding departments, including research and writing of press releases, compilation and archiving of news articles related to the university and its constituents, photo shoot coordination, online performance calendar creation and maintenance, and production marketing managementHired annually to distribute and submit the university performance calendar to various local publications and event listing sites for school years 2016 – 2020

• Office Assistant, Office of Marketing & Communications

  • Jun 2012 - Sep 2012

  Administrative support for the university’s public relations and institutional branding departments in fulfillment of the internship requirement for MFA programResearch and writing of press releases and web postings, collection of news articles related to the school, students, alumni, and faculty as well as social media updates and compilation of new e-newsletterAssistance for institutional branding & marketing publications, including projects outsourced to vendors, media buying, comp ticket requests, new magazine project, and tracking photo releases

• Assistant Stage Manager

  • Apr 2011 - May 2011

  Spring Dance

• Assistant Events Coordinator

  • Sep 2009 - Apr 2010

  Administrative support for Board of Visitors Spring Meeting (DC) and Giannini Society Trip (NYC), both large-group, high-donor trips, including budget reporting, donor profile creation, and negotiation with vendors and venuesGuest management services for presenters and coordination of attendees, faculty, and 15 student volunteers for the Southeastern Entertainment Technology Conference with Cirque du Soleil

• Lead Audience Services Associate

  • Aug 2018 - Mar 2020

  Manager-on-Duty for all Triad Stage productions at the Hanesbrands Theatre in Winston-Salem as well as Triad Stage productions and outside rentals at the Pyrle Theater in Greensboro while continuing daily sales dutiesGroup sales liaison for performances geared toward audiences of K-12 public, private, charter and homeschool organizations as well as senior enrichment groups organized by area recreational agenciesExpanded and codified group sales efforts through the creation of shareable marketing collaterals and by improving communication with clients throughout the group sales process from initial contact to follow-up following the event

• Box Office Associate

  • Aug 2016 - Aug 2018

  Daily ticket sales and customer service for Triad Stage and its clients, including UNC Greensboro College of Visual & Performing Arts, Eastern Music Festival, Greensboro Opera, NC Touring Theatre, and additional rentals



Piedmont Wind Symphony

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Executive Director

  • Apr 2015 - Apr 2016

  Leadership of business operations for non-profit wind symphony (budget: $250,000), including organizational communications, concert marketing, individual and corporate fundraising, grant writing, audience and brand development, financial and budget administration, and engagement of patrons and volunteers Managed and executed appearance/performance contract with musician Ben Folds for the gala-concert performance of “Ben Folds with the Piedmont Wind Symphony: Home for the Holidays” held at the LJVM Coliseum on Dec. 8, 2015 (gross ticket sales: $113,000)



YOUTH OPPORTUNITIES

• Jordan
• Online Media

• Administrative & Communications Manager

  • Jun 2013 - Feb 2014

  Administrative support for the executive director of non-profit emotional and behavioral therapy agency, including scheduling, correspondence routing, letter and document drafting, and employee and donor event management Administrative support for the executive director of non-profit emotional and behavioral therapy agency, including scheduling, correspondence routing, letter and document drafting, and employee and donor event management



Family Services

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Development & Marketing Assistant

  • Apr 2013 - Jun 2013

  Design and copy for a new organizational newsletter and development campaign materials Design and copy for a new organizational newsletter and development campaign materials



Piedmont Opera

• Performing Arts
• 1 - 100 Employee

• Assistant Stage Manager

  • Feb 2013 - Mar 2013

  Barber of Seville Barber of Seville



The Arts Council of Winston-Salem and Forsyth County

• Development Assistant

  • Mar 2011 - May 2012

  Assistance with workplace fundraising campaigns, event logistics, and design of Annual Campaign materials, including organizational Facebook page, corporate sponsorship brochure, event banners, grants boards funding packet, and 2012 video Assistance with workplace fundraising campaigns, event logistics, and design of Annual Campaign materials, including organizational Facebook page, corporate sponsorship brochure, event banners, grants boards funding packet, and 2012 video



The Theater at Monmouth

• Box Office Manager

  • Jun 2010 - Aug 2010

  Box office operations including ticket sales and customer service for seven productions (five in rotating repertory), advance subscription sales for upcoming season, group sales management in conjunction with House Manager, supervision and training of three ticket agents, and daily and weekly financial reporting Box office operations including ticket sales and customer service for seven productions (five in rotating repertory), advance subscription sales for upcoming season, group sales management in conjunction with House Manager, supervision and training of three ticket agents, and daily and weekly financial reporting



Winthrop University

• United States
• Higher Education
• 700 & Above Employee

• Box Office & House Management Supervisor

  • Jan 2006 - May 2009

  Box office and front-of-house operations for 41 university events, supervision and training for three ticket agents and a large volunteer usher staff, and daily financial reporting Led implementation of computerized ticketing systems Vendini (Aug. 2008) and TicketReturn (Jan. 2006), and composed comprehensive box office policies and procedures manual Box office and front-of-house operations for 41 university events, supervision and training for three ticket agents and a large volunteer usher staff, and daily financial reporting Led implementation of computerized ticketing systems Vendini (Aug. 2008) and TicketReturn (Jan. 2006), and composed comprehensive box office policies and procedures manual