Maryknoll Badana
Customer Service Representative at Northwestel- Claim this Profile
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Cebuano Native or bilingual proficiency
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Tagalog Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Human Resources: Payroll
LinkedInNov, 2023- Nov, 2024 -
Project Management Foundations: Quality
LinkedInOct, 2023- Nov, 2024 -
Sallie Krawcheck on Risk-Taking
LinkedInOct, 2023- Nov, 2024 -
Excel Essential Training (Microsoft 365)
LinkedInJun, 2023- Nov, 2024 -
Speaking Confidently and Effectively
LinkedInJun, 2023- Nov, 2024 -
Administrative Professional Foundations
LinkedInMay, 2023- Nov, 2024 -
How to Stand Out
LinkedInApr, 2023- Nov, 2024 -
Time Management Tips: Teamwork
LinkedInApr, 2023- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInMar, 2023- Nov, 2024 -
How to Create a Career You Love
LinkedInMar, 2023- Nov, 2024 -
Leveraging Your Transferable Skills to Drive Your Career
LinkedInMar, 2023- Nov, 2024 -
One-Minute Habits for Success
LinkedInMar, 2023- Nov, 2024 -
Setting Business Unit Goals
LinkedInMar, 2023- Nov, 2024 -
Defining and Achieving Professional Goals
LinkedInFeb, 2023- Nov, 2024 -
Setting Team and Employee Goals Using SMART Methodology
LinkedInFeb, 2023- Nov, 2024 -
Customer Service Foundations
LinkedInNov, 2022- Nov, 2024 -
Retail Customer Service
LinkedInOct, 2022- Nov, 2024 -
Mechanical Engineer
Philippine Professional Regulation Commission -
Professional Teacher
Philippine Professional Regulation Commission
Experience
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Northwestel
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Canada
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Telecommunications
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200 - 300 Employee
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Customer Service Representative
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Jan 2023 - Present
• Maintain and develop positive relationships with Northwestel's Customers to enhance overall customer satisfaction. • Effectively manage customers requests for products and/or services information, order status, account status and order requests. • Take ownership to continually learn and understand Northwestel's products, services, and promotional offerings to effectively present solutions to customers. • Utilize fact-finding skills to qualify and quantify customer requirements to… Show more • Maintain and develop positive relationships with Northwestel's Customers to enhance overall customer satisfaction. • Effectively manage customers requests for products and/or services information, order status, account status and order requests. • Take ownership to continually learn and understand Northwestel's products, services, and promotional offerings to effectively present solutions to customers. • Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements. • Contribute and add value to Northwestel revenues by proactively identifying and recommending products and/or services to meet customer’s needs including an effort to retain customers on Northwestel services. • Respond to electronic requests and inquiries utilizing superior customer service and business writing skills. • Follow proper procedures and protocol when assessing customer credit. This includes assessing security deposit requirements based on appropriate credit check procedures and arranging payment with customers on overdue accounts. • Complete all order entry and clerical duties as required in an organized and timely fashion ensuring order accuracy to meet customer requests. • Effectively resolve conflicts to the mutual satisfaction of both the customer and Northwestel. Provide first level of support for customers complaints. • Actively participate in coaching and training initiatives. • Assist in identifying opportunities for improvement in work processes and procedures to create operational efficiencies and positively impact customer satisfaction. • Effectively self-manage individual performance to ensure Corporate and Department targets/goals and mandated service levels are achieved. • Work shifts as required to accommodate customer needs. Maintain punctuality and adhere to scheduled breaks.
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Retail Sales Associate
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May 2022 - Jan 2023
Drives sales of core communications of Northwestel and Bell’s products and services to existing and new customers. Provide information and demonstrations of communications products and services to customers in a retail storefront setting. Take ownership to continually learn and understand Northwestel and Bell’s products, services, and promotional offerings to effectively present solutions to customers. Actively participate in training and coaching initiatives to… Show more Drives sales of core communications of Northwestel and Bell’s products and services to existing and new customers. Provide information and demonstrations of communications products and services to customers in a retail storefront setting. Take ownership to continually learn and understand Northwestel and Bell’s products, services, and promotional offerings to effectively present solutions to customers. Actively participate in training and coaching initiatives to improve sales skills and product knowledge. Activate and configure services and features for customers. Process, distribute and/or file company documentation, including mail, invoices, and customer records. Process sales and service orders in a timely and accurate fashion. Other clerical support or customer service duties as assigned by management.
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Multicultural Center of the Yukon
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Whitehorse, Yukon Territory, Canada
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Settlement Worker in Schools (SWIS)
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Jun 2021 - May 2022
• Assisted newcomers and develop personalized settlement plans • Welcomed and provided initial and ongoing needs assessment to immigrant youth • Developed outreach materials and maintain recording systems • Assessed educational, social and emotional challenges and gaps as faced by newcomers youth, and identify approaches to address those issues • Maintained updated information on services, resources and policies that are relevant to the school and community settlement… Show more • Assisted newcomers and develop personalized settlement plans • Welcomed and provided initial and ongoing needs assessment to immigrant youth • Developed outreach materials and maintain recording systems • Assessed educational, social and emotional challenges and gaps as faced by newcomers youth, and identify approaches to address those issues • Maintained updated information on services, resources and policies that are relevant to the school and community settlement process • Provided information and orientation about Canadian culture, service systems, and education system • Helped students enhance their mastery of concepts and academic skills in specific subject areas • Prepared and facilitated tutoring workshops, collaborative projects, or academic support sessions for small groups of students • Created and implemented individual lesson plans based on the students learning the style • Provide feedback to students using positive reinforcement techniques to encourage, motivate students • Reviewed the class materials with students by discussing the lessons and reviewing assignments • Maintained records of student’s assessment results, progress, feedback, and school performance • Communicated effectively with parents about the students' growth, as well as areas to work Show less • Assisted newcomers and develop personalized settlement plans • Welcomed and provided initial and ongoing needs assessment to immigrant youth • Developed outreach materials and maintain recording systems • Assessed educational, social and emotional challenges and gaps as faced by newcomers youth, and identify approaches to address those issues • Maintained updated information on services, resources and policies that are relevant to the school and community settlement… Show more • Assisted newcomers and develop personalized settlement plans • Welcomed and provided initial and ongoing needs assessment to immigrant youth • Developed outreach materials and maintain recording systems • Assessed educational, social and emotional challenges and gaps as faced by newcomers youth, and identify approaches to address those issues • Maintained updated information on services, resources and policies that are relevant to the school and community settlement process • Provided information and orientation about Canadian culture, service systems, and education system • Helped students enhance their mastery of concepts and academic skills in specific subject areas • Prepared and facilitated tutoring workshops, collaborative projects, or academic support sessions for small groups of students • Created and implemented individual lesson plans based on the students learning the style • Provide feedback to students using positive reinforcement techniques to encourage, motivate students • Reviewed the class materials with students by discussing the lessons and reviewing assignments • Maintained records of student’s assessment results, progress, feedback, and school performance • Communicated effectively with parents about the students' growth, as well as areas to work Show less
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Bright Stars Daycare
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United States
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Individual and Family Services
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1 - 100 Employee
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Early Childhood Educator
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Jan 2021 - Jun 2021
• Observe the skills, interests, and needs of each child and use the information to facilitate growth • Establish and carry out a daily activity schedule that incorporates child-directed activity, care routines and transition times. • Work effectively with a variety of parents, children, and people from diverse cultural backgrounds. • Engage children in activities by telling stories, teaching songs and preparing crafts • Maintain daycare equipment and assist in housekeeping and… Show more • Observe the skills, interests, and needs of each child and use the information to facilitate growth • Establish and carry out a daily activity schedule that incorporates child-directed activity, care routines and transition times. • Work effectively with a variety of parents, children, and people from diverse cultural backgrounds. • Engage children in activities by telling stories, teaching songs and preparing crafts • Maintain daycare equipment and assist in housekeeping and cooking duties • Discuss progress and problems of children at staff meetings • Established and maintained a safe and nurturing environment for the children by overseeing activities and providing structural guidance when needed • Utilized a variety of teaching methods including guided imagery and hands-on sensory activities to facilitate learning processes Show less • Observe the skills, interests, and needs of each child and use the information to facilitate growth • Establish and carry out a daily activity schedule that incorporates child-directed activity, care routines and transition times. • Work effectively with a variety of parents, children, and people from diverse cultural backgrounds. • Engage children in activities by telling stories, teaching songs and preparing crafts • Maintain daycare equipment and assist in housekeeping and… Show more • Observe the skills, interests, and needs of each child and use the information to facilitate growth • Establish and carry out a daily activity schedule that incorporates child-directed activity, care routines and transition times. • Work effectively with a variety of parents, children, and people from diverse cultural backgrounds. • Engage children in activities by telling stories, teaching songs and preparing crafts • Maintain daycare equipment and assist in housekeeping and cooking duties • Discuss progress and problems of children at staff meetings • Established and maintained a safe and nurturing environment for the children by overseeing activities and providing structural guidance when needed • Utilized a variety of teaching methods including guided imagery and hands-on sensory activities to facilitate learning processes Show less
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51Talk
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Singapore
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E-Learning Providers
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700 & Above Employee
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Teacher
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Feb 2017 - Aug 2020
• Developed lesson plans and daily classroom activities • Provided assistance to students before, during, and after class as needed • Monitored student progress and assist students in accomplishing established learning objectives • Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment • Provided timely and appropriate feedback to students • Developed lesson plans and daily classroom activities • Provided assistance to students before, during, and after class as needed • Monitored student progress and assist students in accomplishing established learning objectives • Created and maintained a welcoming, friendly, engaging, and nurturing classroom environment • Provided timely and appropriate feedback to students
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Mechanical Engineer
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Oct 2017 - Mar 2018
Modifies Design of Component & Assembly Level 3D CAD Models Participates in Design Review / Drawing Review / DR Review activities Learns and performs Tolerance Analysis of low complexity-assemblies Identifies Design or technical problems, either potential or a result of testing and evaluation Contributes Design Concepts Ensures proper maintenance/documentation of CAD files using PDMLink and Merlin Modifies Design of Component & Assembly Level 3D CAD Models Participates in Design Review / Drawing Review / DR Review activities Learns and performs Tolerance Analysis of low complexity-assemblies Identifies Design or technical problems, either potential or a result of testing and evaluation Contributes Design Concepts Ensures proper maintenance/documentation of CAD files using PDMLink and Merlin
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Fluor Corporation
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United States
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Construction
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700 & Above Employee
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Piping Designer
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Jul 2014 - Sep 2016
Duties: • Prepared 3D design models using Intergraph SmartPlant 3D (SP3D) software • Reviewed 3D models using Intergraph SmartPlant Review (SPR) software • Prepared 2D Computer Aided Design (CAD) drawings • Checked design model, orthographic and isometrics drawings • Developed piping isometric drawings of pipe rack • Created piping plan, section, and detailed drawings • Developed plant design and piping layout for process and utility lines • Reviewed and analyzed piping… Show more Duties: • Prepared 3D design models using Intergraph SmartPlant 3D (SP3D) software • Reviewed 3D models using Intergraph SmartPlant Review (SPR) software • Prepared 2D Computer Aided Design (CAD) drawings • Checked design model, orthographic and isometrics drawings • Developed piping isometric drawings of pipe rack • Created piping plan, section, and detailed drawings • Developed plant design and piping layout for process and utility lines • Reviewed and analyzed piping designs to ensure safe and efficient installation and operation • Developed estimates, schedules, progress reports, and key quantities tracking reports • Incorporated health, safety, and environmental factors in design • Reviewed vendor equipment documentation within the discipline and from other disciplines for compliance with project requirements, and actively seek discrepancy resolution • Developed and reviewed project scope of services, scope of facilities, and other project baseline documents for all phases of projects • Maintained compliance with all applicable policies, procedures, and global standards • Deliver quality work and execute project work in accordance with approved Activity Plans • Provide close interface with, and promote the understanding of, other discipline functions • Adhere to industry codes and standards as well as department practices and procedures
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Training Coordinator, Piping Department
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Aug 2014 - Aug 2016
Duties: • Make training plans, designing and developing training programs • Market available training opportunities to employees and provide necessary information • Consult with department managers and supervisors to assess training needs • Document procedures for Piping Department • Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills • Continually evaluates training progress and update curriculum as… Show more Duties: • Make training plans, designing and developing training programs • Market available training opportunities to employees and provide necessary information • Consult with department managers and supervisors to assess training needs • Document procedures for Piping Department • Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills • Continually evaluates training progress and update curriculum as needed. • Maintain updated curriculum database and training records
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Dash Engineering Phils. Inc.
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Oil and Gas
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200 - 300 Employee
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Piping Designer
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Nov 2012 - Jul 2014
Duties: • Prepared 3D design models using Aveva Plant Design Management System (PDMS) software • Reviewed 3D models using Autodesk Navisworks Freedom software • Prepared 2D Computer Aided Design (CAD) drawings • Designed routing of process and utility piping for new and revamp projects. • Update modeled equipment based on the latest P&ID & datasheet. • Checked piping isometrics per P&ID and specifications • Adhered to industry codes and standards as well as department… Show more Duties: • Prepared 3D design models using Aveva Plant Design Management System (PDMS) software • Reviewed 3D models using Autodesk Navisworks Freedom software • Prepared 2D Computer Aided Design (CAD) drawings • Designed routing of process and utility piping for new and revamp projects. • Update modeled equipment based on the latest P&ID & datasheet. • Checked piping isometrics per P&ID and specifications • Adhered to industry codes and standards as well as department practices and procedures • Developed plant design and piping layout for process and utility lines in accordance with applicable practices and guidelines; codes, specification, fabrication requirement and specific contract requirements. • Prepared and completed piping drawings, plot plans and generate isometrics for checking and issuance to site. • Prepared miscellaneous pipe support and special pipe support sketches and provided detailed information for fabrication. • Responsible in capturing revisions and incorporating it on isometric and ensuring that master P&IDs are kept up to date with changes. Show less Duties: • Prepared 3D design models using Aveva Plant Design Management System (PDMS) software • Reviewed 3D models using Autodesk Navisworks Freedom software • Prepared 2D Computer Aided Design (CAD) drawings • Designed routing of process and utility piping for new and revamp projects. • Update modeled equipment based on the latest P&ID & datasheet. • Checked piping isometrics per P&ID and specifications • Adhered to industry codes and standards as well as department… Show more Duties: • Prepared 3D design models using Aveva Plant Design Management System (PDMS) software • Reviewed 3D models using Autodesk Navisworks Freedom software • Prepared 2D Computer Aided Design (CAD) drawings • Designed routing of process and utility piping for new and revamp projects. • Update modeled equipment based on the latest P&ID & datasheet. • Checked piping isometrics per P&ID and specifications • Adhered to industry codes and standards as well as department practices and procedures • Developed plant design and piping layout for process and utility lines in accordance with applicable practices and guidelines; codes, specification, fabrication requirement and specific contract requirements. • Prepared and completed piping drawings, plot plans and generate isometrics for checking and issuance to site. • Prepared miscellaneous pipe support and special pipe support sketches and provided detailed information for fabrication. • Responsible in capturing revisions and incorporating it on isometric and ensuring that master P&IDs are kept up to date with changes. Show less
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Education
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2023 - 2024
Yukon University
Business Administration Certificate -
2019 - 2020
Cebu Normal University
Diploma in Professional Education, Secondary Education and Teaching -
2007 - 2012
Bohol Island State University-Main Campus
Bachelor of Science (B.S.), Mechanical Engineering
Community
