Experience

Universal Athletic

• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2017 - Present

  Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives. Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and routed each inquiry to best-qualified entity for customers' needs. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives. Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and routed each inquiry to best-qualified entity for customers' needs. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.



Blendtec

• United States
• Manufacturing
• 100 - 200 Employee

• Accounts Payable Specialist

  • Apr 2009 - Mar 2017

  Worked with SAP and AX software to accurately manage over 1,500 accounts. Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies. Developed client rapport by efficiently addressing incoming correspondence and resolving dozens of A/P inquires per day. Worked with SAP and AX software to accurately manage over 1,500 accounts. Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies. Developed client rapport by efficiently addressing incoming correspondence and resolving dozens of A/P inquires per day.



Dahle’s Big & Tall

• Accounts Payable Supervisor

  • Mar 2000 - Mar 2009

  Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. Maintained complete mailing list for 72,000 customers and vendors in MYMailManager software. Processed all Return to Vendor credits, simplifying the return policy and saving over $50,000 annually Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records. Maintained complete mailing list for 72,000 customers and vendors in MYMailManager software. Processed all Return to Vendor credits, simplifying the return policy and saving over $50,000 annually



University of Utah Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Placement Coordinator

  • 1998 - 2007

  Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing patient needs and maintaining high levels of communication. Trained accounts payable clerks and newly customer service reps in the registration and placement process. Balanced daily census of patients before end of each day for both U of U Main Campus and Huntsman Cancer Institute. Acted as the main point of contact for patients, doctors and hospital staff by closely reviewing patient needs and maintaining high levels of communication. Trained accounts payable clerks and newly customer service reps in the registration and placement process. Balanced daily census of patients before end of each day for both U of U Main Campus and Huntsman Cancer Institute.