Admissions Director / Hospital Liaison

• Aug 2023 - Present

Client Experience Relations

• May 2020 - Aug 2023

Founded in 2020, we are a collective of individuals from Chicago pooling our resources and expertise to provide artists, influencers, athletes, and anyone who considers themselves a creative, the opportunity to grow and scale their personal brand. Simply, it's not about us, it's about you and maintaining the focus on your passion. Let us take care of the dirty work and foster a community of collaboration. Let's evolve the art landscape together. • Developed and wrote copy for engaging social media content to promote merchandise for CLAY members. • Retained a trusted, proactive, advisor relationship with customers. • Researched industry trends to develop a comprehensive strategy for our brand. • Collaborated with fellow co-founders to create and use a social media calendar to promote merchandise. Show less

Project Estimator

• Dec 2019 - Jun 2022

• Interpreted contract documents and blueprints in order to prepare detailed conceptual cost and timeline estimates.• Collaborated with the project management team to formulate renewal strategy and options to efficiently complete customer renewals and up-sell opportunities.• Coached and educated our clients on products necessary to complete their project.• Monitored design changes of multiple projects and customers simultaneously to stay in accordance with shifting requirements.

Buyer

• Jan 2019 - Dec 2019

• Supported five project managers simultaneously, identifying and working with their unique styles and clients.• Promoted in less than one year due to strong performance.

Lead Tour Coordinator

• Aug 2016 - Feb 2019

Red Scarf Award (local): “Awarded to staff who demonstrate our values and contribute to making our work environment the best it can be”. Support Star (national): “Support Operations team member who has exhibited Redfin values in an outstanding manner”. • Served as a subject matter expert for my team in revolutionary software programming (“Book It Now”, “Home Auto Booking”). • Collected data and insight from customers, agents, and fellow Redfinnians in order to identify and solve gaps/needs in previous training processes for both local and nationwide positions. • Developed and implemented formal Tour Coordinator training materials. • Established a streamlined protocol for educating and training contracted Associate Agents. • Facilitated new hire onboarding for Tour Coordinators across various markets nationwide. • Partnered with software development team to reorganize and improve existing app and website design, providing a better experience for our agents and customers alike. • Identified and educated potential Redfin clients through warm calling, providing our Redfin agents with a clear, concise, and relevant summary to set them up for success when engaging with their new client. • Monitored queue of inbound requests to tour properties via email, phone, and the Redfin website. • Coordinated with buyer's agents, listing agents, and clients to schedule and reschedule home showings. Show less

Executive Director

• Jun 2015 - Jul 2016

• Maintained complete compliance with all local, state, and federal regulations (IDPH, HIPAA). Illinois Department of Public Health citations went from a yearly average of 3 to zero under my leadership. • Improved and executed inbound marketing strategies to achieve a successful lead nurturing program, in order to attain high occupancy and revenue goals. • Implemented RevOps strategy to cut across various departments, facilitating better revenue-impacting decisions and hiring decisions. • Owned the entire sales cycle from prospecting to after closing, ensuring residents experienced a smooth and successful transition to their new living arrangement. • Deciphered staffing needs and required qualifications in order to build a successful management team. • Interviewed, hired, then onboarded and mentored staff, personally scaling management team by 300%. Show less

Director of Admissions, Assisted Living Campus

• Oct 2014 - Apr 2015

• Developed and implemented new practices to encourage census growth at our assisted living campus, personally growing the Assisted Living business by over $90,000 in new and monthly recurring revenue between October 2014 and March 2015.• Created and utilized sales activity tracking for full funnel analysis and insights.• Planned and facilitated marketing events and strategies aimed at driving census growth and establishing outside relationships with the local healthcare community.• Prospected, conducted tours, developed solutions to meet residents’ best needs, followed up with leads and closed deals.• Qualified leads from external referral sources for immediate and future placements at the Assisted Living campus.• Prospected our internal skilled nursing residents for assisted living opportunities. Show less

Assistant Director of Admissions

• Oct 2013 - Oct 2014

• Coordinated with hospitals to arrange for resident admissions, verifying insurance information and setting up new patient health accounts.• Provided engaging and personal facility tours, conducting demos to potential short-term and long-term residents.• Exhibited strong service knowledge combined with empathetic sales strategies, resulting in closed sales.• Evaluated referrals to determine if a prospective resident was appropriate for our facility.• Assisted residents and families by explaining the specifics of the legal admissions agreements, obtaining a completed contract for our business office. Show less

Guest Services

• Jun 2013 - Oct 2013

• Managed diverse medical administrative needs in high-volume, patient-centered settings, from greeting guests to guiding emergency first responders to correct location.• Liaised with management across all departments to help maximize guest experience.• Trained new hires on proper work procedures, policies, and position-related software.• Used ECIN software to manage patient records and files while upholding patient confidentiality in accordance with HIPAA.

Day Shift Manager

• May 2009 - Mar 2013

• Coordinated both front and back of house staff to satisfy expectations of the restaurant's high end and celebrity clientele. • Provided outstanding level of service to clients leading to numerous repeat visitors and loyal clientele base. • Led team in opening and closing of the restaurant. • Assisted hiring and training of new staff. • Coordinated both front and back of house staff to satisfy expectations of the restaurant's high end and celebrity clientele. • Provided outstanding level of service to clients leading to numerous repeat visitors and loyal clientele base. • Led team in opening and closing of the restaurant. • Assisted hiring and training of new staff.

Resident Advisor

• Aug 2006 - Jun 2008

• Provided paraprofessional counseling and advising to 52 residents in a university student dormitory. • Designed and implemented programs to create a community atmosphere for both incoming freshman and returning students; events ranged from social activities to needs based and academic programs. • Responded to and handled emergency situations and engaged in crisis management in the residence hall. • Provided paraprofessional counseling and advising to 52 residents in a university student dormitory. • Designed and implemented programs to create a community atmosphere for both incoming freshman and returning students; events ranged from social activities to needs based and academic programs. • Responded to and handled emergency situations and engaged in crisis management in the residence hall.