Registration Officer

• Jan 2023 - Present

Registration Officer with Office of the Children's Guardian of NSW working with the NDIS Team Registration Officer with Office of the Children's Guardian of NSW working with the NDIS Team

Photographer

• Nov 2017 - Present

Director and Head Photographer Director and Head Photographer

Criminal Records Officer

• Sep 2017 - Jan 2023

Customer Service & Sales Support Coordinator

• Oct 2016 - Sep 2017

• Handling & ordering stock, Admin duties & Data entry – keying orders in to the computer and liaising with BDM’s and customers respectively to organise timely deliveries • Responding to customer phone, email and fax enquiries and dealing with any concerns relating to stock, current promotions, price list enquiries and any related service issues • Maintain and develop relationships with key stake holders externally offering a great level of professional customer support and offering sales support for the company’s vast product range • Allocate sales leads, service calls and enquiries accordingly including credit returns and keep all data accurate and update the branch manager respectively weekly. Show less

Case Manager

• May 2016 - Oct 2016

Case Manager for the IAG portfolio of home claims. The focus of the Claims Manager role is to provide assistance and claims services to our clients and customers through continuous and proactive settlement of their claims. Key responsibilities include: Proactive claims management with a focus on shortening claim life; Manage relationships over the phone with clients; Manage incoming and outgoing calls; Perform a variety of support and administration task; Written and verbal communication with external parties; Meeting service level agreements and internal deadlines; Ensuring compliance with relevant service level agreements and codes. Show less

Customer Care Representative

• Nov 2015 - Apr 2016

Processing driver dockets Scanning Filing Answering customer enquiries Taking calls Tracking deliveries Organising urgent deliveries via Taxi truck Processing driver dockets Scanning Filing Answering customer enquiries Taking calls Tracking deliveries Organising urgent deliveries via Taxi truck

Motor Claims Consultant

• Jan 2011 - May 2015

Customer Service Conflict Resolution & Escalations Determine Liability Customer Service Conflict Resolution & Escalations Determine Liability