Experience

Absa Bank Kenya PLC

• Banking
• 100 - 200 Employee

• SME Banker

  • Jun 2019 - Present

  Providing solutions for SME's in Kenya and helping them grow is my Passion Key duties & responsibilities • Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group. • Conduct reviews of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate). • Deal with, and find resolutions for, customer complaints and attempt to resolve customers' enquiries at first point of contact within SLA. • Ensure customers receive exceptional service by identifying and meeting their needs through the provision of a range of products and services • Act as the go-to resource for any complex queries and coach junior Bankers through complex tasks • Actively drive service excellence by means of adhering to the Service Standards. • Analyze sales achieved against targets agreed on a daily basis for new and existing clients. • Keep up to date on trends in the economy, the local market and social media to utilise this knowledge to educate customers. • Identify and evaluate continuous improvements to the counter and banking hall functions • Achieve individual customer sales and service targets and support the achievement of team targets by working within relevant service level agreements while growing portfolio and cross selling. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• retail support compliance

  • Dec 2013 - Jun 2019

  • Check and authorize various transactions posted by cahiers ie customer deposits and withdrawals,cheque book requests and debit card issuance. • Ensure snap checks are conducted appropriately and in a timely for the various departments within the branch • Ensure daily reconciliation of controlled stationery is conducted and reports on the same printed out. • Support the sales team with leads and referrals with an aim of increasing business numbers at the branch level and the bank as a whole. • Populate the branch’s dashboard on a monthly basis and submitting returns. • Managing and responding to customer requirements, queries and complaints • Ensure tariffs are applied as per procedure enabling commissions and excise duty charges to be raised daily. Show less



CROWN BERGER KENYA LIMITED

• CUSTOMER SERVICE EXECUTIVE

  • Sep 2005 - Mar 2007

  • Proactively target and recruit clients through telesales. • Satisfy clients’ ongoing financial needs identified by self or direct sales. • Optimize portfolio potential in conjunction with Telesales Team Leader, planning and undertaking effective marketing campaigns. • Execute management of client portfolio, making pro active contact on a regular basis and meeting clients at their convenience. • Generate leads and sales by building effective working relationships with branches and direct sales Team. • Execute to ensure targeted level of business results (i.e. income, costs, client satisfaction and client recruitment) for jobholders own portfolio is maintained Show less



United Nations Office at Nairobi

• Kenya
• Non-profit Organizations
• 300 - 400 Employee

• INTERN

  • Jun 2004 - Sep 2004