Manager, Training and Documentation

• Aug 2023 - Present

District Technology Coach

• Sep 2014 - Oct 2022

● Utilized adult learning theory to design and deliver unique in-person and virtual learning experiences to more than 300 learners annually; received “four star” feedback reviews from 98% of course participants● Developed course framework, materials, and learning activities for ongoing training and professional development to enable 300+ adult learners annually to successfully integrate educational technology tools in curriculum and received an overall satisfaction rating of 3.98/4.0● Maintained training records for course participants including training registration, attendance, and feedback using HTPS Helpdesk, the in-house Learning Management System (LMS) Show less

Educational Technology Trainer

• Jun 2012 - Oct 2022

● Created needs analysis surveys for 800+ adult learners annually; Used results to establish yearly training goals, plan training programs, and delivered customized training sessions to more than 350 adult learners annually● Published training aids, instructional videos, and technical documentation to internal Knowledge Base hosted on Google Sites for 15+ educational SaaS technology tools● Authored weekly blog hosted on company intranet with 95% engagement rate to communicate innovative technology integration programs and best practices● Developed task-based learning modules hosted on Google Sites for 175+ learners to successfully certify 90% of course participants as “train the trainer” leaders for the organization● Developed a training framework utilizing creative marketing, individualized training programs, and targeted outreach mechanisms to deliver more than 500 training sessions annually with a 96% satisfaction rating Show less

German Language Educator

• Sep 2007 - Jun 2014

● Conducted research and needs assessment to design and develop customized learning experiences for 100+ students annually● Redesigned the German language program curriculum, content, and student experience to increase interest, growing program participants by 375% in 6 years ● Designed and delivered a framework for implementing technology-infused learning experiences to engage and encourage student learners

Inside Sales Manager

• Mar 2003 - Aug 2006

● Fostered successful relationships with customers through timely delivery of pricing quotes, order placement and order fulfillment ● Managed team of 6 direct reports and 3 account executives and supported key domestic accounts such as: Avaya, AT&T, Lucent, and Texas Instruments ● Provided sales support to 4 international account executives and their customers ● Fostered successful relationships with customers through timely delivery of pricing quotes, order placement and order fulfillment ● Managed team of 6 direct reports and 3 account executives and supported key domestic accounts such as: Avaya, AT&T, Lucent, and Texas Instruments ● Provided sales support to 4 international account executives and their customers