Experience

The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes Orlando

• Front Desk Supervisor

  • Jul 2003 - Present

  Ensure that front office payroll is accurate and complete each pay week; Schedule associates according to business demand while managing labor productivity Assuming responsibility for training, motivating and managing the front office staff; Assuring each guest request is handled in a professional and timely manner by closely monitoring dispatch station and call volume; Maintain and update information in Guest Experience Platform (GXP) that will enable associates to be well informed from all guest inquiries; Data entry in GXP that will allow tracking of guest incidents that will assist with problem resolution; Assist associates with challenging guest situations; Contributed to hotel achieving 95% overall guest satisfaction score for 2 consecutive years; Responsible for coaching associates in upgrade program.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Guest Service Team Lead

  • Jul 2001 - Jul 2003

  Ensure total guest satisfaction by proper training of team members, Met and exceeded daily quotas target visa enrollment through motivation of staff, Supervising cash handling procedures of all front end associates, Scheduling of 35 team members according to business demand, interviewing and hiring front end associates. Ensure total guest satisfaction by proper training of team members, Met and exceeded daily quotas target visa enrollment through motivation of staff, Supervising cash handling procedures of all front end associates, Scheduling of 35 team members according to business demand, interviewing and hiring front end associates.



Courtyard by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Nov 1997 - Jan 2001

  Responsible for generating revenue from room sales with a specialization in selling during low-occupancy periods. Additional responsibilities include serving as point of contact for internal and external clients and customers; coordinating weekly sales meeting with local businesses to drive in additional revenue; and achieving & exceeding assigned annual sales goals. Responsible for generating revenue from room sales with a specialization in selling during low-occupancy periods. Additional responsibilities include serving as point of contact for internal and external clients and customers; coordinating weekly sales meeting with local businesses to drive in additional revenue; and achieving & exceeding assigned annual sales goals.