Experience

PhilCare

• Philippines
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Assistant Manager

  • Apr 2022 - Present

  *Business Retention Unit for Individual/Family Groups, Emerging Markets & Partnerships (B2C & B2B)*Design and implement customer retention strategies to increase loyalty and retain business.Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.*Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.*Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Show less

• Business Retention Officer

  • Jan 2016 - Mar 2022

  *Ensures the provision of quality service to all clients by building a relationship with clients based on reliability/dependability of service and concern for members.*Provides quality service by extending assistance 24/7 to members to respond to their needs during time of access and clarifying/and or answering queries regarding their benefits coverage.*Serves as conduit for the communication of needs, concerns, and requirements between client and departments of PhilCare.*Reviews existing accounts health care plan and determines their utilization by coordinating with internal departments in order to design a renewal contract of health care with value-adding benefits and services and best-price offer.*Regularly checks account’s utilization to spot financial risks and recommend intervention when indicated.*Ensures that clients and members understand their benefits package and access procedures by organizing orientation sessions. Show less

• Client Servicing Officer

  • Jan 2016 - Jun 2016