Experience

The Hangout Spot LLC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Business Administrator

  • Sep 2021 - Present

  - Represent the mission & values of the company by establishing/maintaining positive relationships with clients, the community, fellow team members, & other stakeholders to help drive an overall positive client experience. - Help build an exceptional team by assisting the Director with hiring, onboarding, training processes for new team members, & ensuring accurate completion for all onboarding & training requirements to ensure compliance. - Successfully converted 52% of initial family calls that led to 30% increase in program enrollment.



Cornfield Growth Strategies

• Westport, Connecticut, United States

• Director of Client Services

  • Feb 2019 - Dec 2021

  - Oversaw customer relations & communications: Handled and resolved all client issues/complaints, developed and implemented customer service policies and procedures to improve customer satisfaction and retention. - Prepared/edited correspondence and reports: Drafted & edited professional correspondence, reports, and presentations for internal/external stakeholders, ensuring accuracy and consistency of information. - Managed principal’s schedule/calendar, meeting logistics, billing and invoicing, and travel arrangements: Coordinated & scheduled all meetings & appointments, managed travel arrangements, processed invoices & accounts receivable.



Symphony Workplaces

• United States
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Client Services Leader

  • Aug 2016 - Aug 2018

  - Contributed to a 50% rise in occupancy in 18 months for the location's solo offices by identifying client needs and fine-tuning logistics, resource allocation, and scheduling accordingly. Helped land new clients by leading tours, presenting the center's resources to prospects, and providing account management / follow-up. - Fostered community and cross-pollination of ideas across center’s clients, while also anticipating their future logistical needs, by developing strong relationships with clients and identifying areas of shared value. - Led all aspects of new client onboarding, including IT needs, paperwork, and orientation.



Cultural Care Au Pair

• United States
• Individual and Family Services
• 700 & Above Employee

• Local Childcare Coordinator

  • Dec 2014 - Aug 2016

  - Successfully mediated disputes / misunderstandings about the role between au pairs and hosts by drawing on interpersonal skills, high cultural fluency, ability to decode difficult situations, and diplomacy. - Created opportunities for shared learning among the au pairs by programming monthly group events. Maintained regular contact with families. Recruited quality host families / au pairs via networking. - Monitored regulatory compliance with US State Department policies and procedures by hosts / au pairs.



My Gym Children's Fitness Center

• Timonium and Bel Air, Maryland

• Franchise Owner

  • Jun 2003 - Dec 2013

  - Won franchise-wide Top New Gym production award in 2003 and Top 10 Gym award in 2004 out of 200 Global franchises. Rolled out marketing programs to boost company profile and drive sales. - Implemented and oversaw policies and procedures for all Human Resource, training, and onboarding activities. Hired >100 college students (in a 10-year period) as part-time instructors, achieving a staff retention rate notably higher than the franchise average. Managed employee benefits and sales tax filings.