Experience

Speak Up London

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• English Language Teacher

  • Apr 2023 - Present



Kaplan International College London

• United Kingdom
• Higher Education
• 1 - 100 Employee

• English for Academic Purposes (EAP) Teacher

  • Jan 2020 - Aug 2022



Embassy Summer

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• English Language Teacher

  • Jun 2019 - Aug 2019

  Taught English language summer immersion programs for youth visiting the United States. Taught English language summer immersion programs for youth visiting the United States.



Nacel

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• English Language Teacher

  • Mar 2019 - Jun 2019

  Taught English language immersion programs for French youth. Taught English language immersion programs for French youth.



UHS

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Elementary Teacher

  • Aug 2018 - Mar 2019

  Elementary English / Social Studies / Life skills teacher at a residential mental health treatment facility for children with histories of abuse and trauma. Elementary English / Social Studies / Life skills teacher at a residential mental health treatment facility for children with histories of abuse and trauma.



SayABC

• United States
• E-learning
• 1 - 100 Employee

• English Language Teacher

  • Sep 2017 - Sep 2018

  Conduct online English lessons for Chinese youth Student ages from 4 to 13 years old Conduct online English lessons for Chinese youth Student ages from 4 to 13 years old



Crafting Love and Hope

• United States
• International Trade and Development

• Education Program Manager / English Language Teacher

  • Jan 2017 - Sep 2018

  Developed a blended learning ESL curriculum for a technology-centered youth empowerment initiative in Morocco Coordinated with the client NGO to launch a pilot of the ESL initiative at a partner organization Provided classroom instruction and assessment for the duration of the project launch Maintained and curated content for the NGO’s social media channels. Assisted in the development of promotional content to facilitate fundraising Provides ongoing remote support to incoming teachers as well as existing students in the program Show less



Nashville International Center for Empowerment (NICE)

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer English Language Teacher

  • Nov 2015 - Aug 2016

  Developed project-based ESL learning opportunities for low-intermediate adult learners. Provided weekly classroom instruction Attended regular teacher development sessions Engaged with learners from various conflict-zones who were either new Americans or held refugee/asylum seeker status Developed project-based ESL learning opportunities for low-intermediate adult learners. Provided weekly classroom instruction Attended regular teacher development sessions Engaged with learners from various conflict-zones who were either new Americans or held refugee/asylum seeker status



Cigna-HealthSpring

• Nashville, Tennessee

• Team Leader / Trainer

  • Apr 2013 - Aug 2016

  Led a team of pharmacy technicians to provide customer support for a Medicare Part D pharmacy appeals unit Developed training materials and facilitated onboarding procedures for new hires Established a new departmental call center to support patients and providers Led a team of pharmacy technicians to provide customer support for a Medicare Part D pharmacy appeals unit Developed training materials and facilitated onboarding procedures for new hires Established a new departmental call center to support patients and providers



Kroger

• United States
• Retail
• 700 & Above Employee

• Pharmacy Technician

  • Oct 2011 - Apr 2013

  Supported patients with prescription-related inquiries Supported customers with adjudication-related issues and resolved insurance claim failures Assisted with the maintenance of pharmacy inventory Supported patients with prescription-related inquiries Supported customers with adjudication-related issues and resolved insurance claim failures Assisted with the maintenance of pharmacy inventory



West Corporation

• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader / Trainer

  • Jan 2009 - May 2011

  Led a team of customer service and technical support representatives for a client organization Resolved escalated support issues Monitored line of service metrics including call volume and average hold time Facilitated regular 1:1 performance review / coaching sessions with team members Conducted regular quality assurance checks on representative calls Facilitated periodic team training Led a team of customer service and technical support representatives for a client organization Resolved escalated support issues Monitored line of service metrics including call volume and average hold time Facilitated regular 1:1 performance review / coaching sessions with team members Conducted regular quality assurance checks on representative calls Facilitated periodic team training



Texas Department of Transportation

• United States
• Government Administration
• 700 & Above Employee

• Seasonal Support Staff

  • May 2006 - Aug 2007

  Provided travel and tourism related support to visitors of the Texas Travel Information Center in Orange, Texas. Responsibilities included fielding inquiries about directions and travel conditions, providing guidance to area attractions, facilities maintenance, and fulfilling written and electronic requests for information about the state. Provided travel and tourism related support to visitors of the Texas Travel Information Center in Orange, Texas. Responsibilities included fielding inquiries about directions and travel conditions, providing guidance to area attractions, facilities maintenance, and fulfilling written and electronic requests for information about the state.