Experience

American National Bank

• United States
• Banking
• 300 - 400 Employee

• Manager Bankcard Services

  • Aug 2022 - Present

• Lead Bankcard Specialist

  • Jan 2022 - Aug 2022



Bickford Senior Living

• United States

• Adinistrative Assistant

  • Jul 2020 - Jan 2022

  Administrative Assistant for Director at an assisted living community for seniors. Administrative activities including hiring and training of new staff, support Director in management of staff, billing, greeting visitors, answer phones and conduct tours for marketing and sales efforts. Administrative Assistant for Director at an assisted living community for seniors. Administrative activities including hiring and training of new staff, support Director in management of staff, billing, greeting visitors, answer phones and conduct tours for marketing and sales efforts.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • Jul 2009 - Jul 2020

  Develop and maintain a mutually beneficial relationship with client portfolio. Current focus is proactive value delivery to existing global account merchants. Develop and maintain a mutually beneficial relationship with client portfolio. Current focus is proactive value delivery to existing global account merchants.



FNBO

• United States
• Banking
• 700 & Above Employee

• Group Technical Manager

  • Apr 1999 - Apr 2009

  Manage and lead Business Analyst staff members that provided production support and application development activities for multiple divisions and affiliated banks. Responsible for assuring application development and support methods and solutions met internal and governmental regulatory needs.

• Business Analyst

  • Mar 1997 - Apr 1999

  Lead projects that support regulatory or business process improvement requirements for handing credit/debit card transactions. Liaison for business community to programming staff for system changes that required in-depth business process knowledge and technical understanding.

• Client Support Supervisor

  • Sep 1996 - Mar 1997

  Manage and lead Client Support staff of 6 responsible for overseeing the daily operational activities of national, regional and local clients for credit card processing.

• Senior Client Support

  • Jul 1994 - Sep 1996

  Lead point of contact for national clients daily operational needs for credit card processing relationship. Developed and maintained strong relationship with clients by understanding their objectives and finding solutions to meet their needs.

• Accounting Specialist

  • Jun 1990 - Nov 1994