Experience

Delaware Transit Corporation

• United States
• Urban Transit Services
• 100 - 200 Employee

• Control Center Service Supervisor

  • Jan 2018 - Present

• Secretary

  • Mar 2015 - Present

  • Managing of schedules for Six Travel Trainers in TRAPEZE software and Outlook Calendar• Assist clients with scheduling appointments for Eligibility Department• Translate ADA paratransit rider information from English to Spanish• Compose unable to process letter in Spanish for clients, as well for non-Spanish speaking clients• Handle all incoming and outgoing calls for clients from all counties • Coordinate travel arrangements for all clients in all counties• Strong written and oral skills, coordination, and time management• Evaluated office production, revised procedures and devised new forms to improve efficiency of workflow• Entering, modifying, and editing of information using TRAPEZE Show less