Director, Public Services — Central Library

• Feb 2018 - Present

• Leads team of 80+ staff members running 8 departments in DC Public Library's central library. Oversees direction of public services operations for the central library, including programming, services and implementing vision of new central library.• For last half of $211 million, 3-year central library modernization, led team of 50 staff members and 5 managers to run interim operations in at least 5 interim locations across the District.• Served as project manager for operations of central library, facilitating, coordinating and rethinking programming, staffing and services for central library opening in 2020. Projects involved working across library departments and with community partners, local businesses, nonprofits and city agencies.• Led hiring effort for library department manager team (7 of 8 managers). Hiring effort included writing new position descriptions, incorporating staff input and serving as hiring manager for those positions.

Interim Assistant Director, Public Services

• Oct 2017 - Feb 2018

Managed 11 library branches and Labs at DCPL department for DC Public Library for a team of more than 130 staff. Provided support for daily operations of 10 neighborhood libraries and interim services for central library department, as well as coaching and counseling for 12 library managers, which includes coordination with library departments and external partners.

Manager, Labs at DCPL

• Apr 2017 - Feb 2018

• Led team of 13 library full-time staff to provide programming and services in Studio Lab Express, a space for audio/visual production; the Fab Lab, a public maker space with 3-D printers, laser cutters and other high-tech tools; and the Memory Lab, a public DIY personal digital archiving space.• Managed and coordinated staff, program and partnership development while staff were embedded across Washington, D.C., at 11 library locations.• Point person for coordinating outreach and increased use of programming and services in the Labs, forging and maintaining partnerships with community groups, businesses and nonprofits.• Led research on interim Labs spaces, including managing technical specs and staffing.

Interim Assistant Director, Programs and Partnerships

• Aug 2017 - Oct 2017

Managed department of 4-7 employees that coordinate systemwide programs and initiatives for the library. Shepherded transition for split of department with hiring of Assistant Director of Youth services. Led systemwide shift to major change in contract requirements, including developing communication and implementation strategies, and working with branch managers and staff, internal and external departments and external partners to ease changeover.

Acting Manager, Tenley-Friendship Library

• Apr 2017 - Jun 2017

• Led neighborhood library team in transition between permanent managers, while also serving as manager of the Labs at DC Public Library. • Managed staff of 19 full- and part-time librarians, library associates and library techs at branch library with highest circulation in 26-branch system. • Responsibilities included schedule and project management, staff counseling and customer service complaints.

Manager, Labs at DC Public Library

• Dec 2015 - Mar 2017

• Led team of 12-14 library staff to provide programming and services in Digital Commons, a space with 80+ public computers, the most in DCPL’s 26-branch system; the Dream Lab; the Studio Lab; the Fab Lab; and the Memory Lab.• Point person for coordinating outreach and increased use of programming and services in the Labs, forging and maintaining partnerships with community groups, businesses and nonprofits.• Served weekly as manager-in-charge for DCPL’s central library, overseeing operations for library’s 7 departments.• Co-led research on interim Labs spaces, including managing technical specs, staffing and move-out.• Served in advisory capacity for library’s Intranet governance committee, web and social media committee.

Interim Manager, Labs at DC Public Library

• Aug 2015 - Dec 2015

Led team of 10-12 library staff, full- and part-time, to provide programming and services in the Digital Commons, Dream Lab, Studio Lab and Fab Lab spaces at Martin Luther King Jr. Memorial Library, DC Public Library's central library. Established training evaluation and plan for staff to ensure continued proficiency in 13+ pieces of equipment and 11+ iterations of software regularly used in the Labs and taught through programming for library customers. Revised policies, in cooperation with my staff and library administrators, for public use of 3-D printers, 3-D scanner and Espresso Book Machine -- tools used by the public in the Labs -- to ensure efficient use in line with Library policies, customer needs and staff requirements.

Web & Social Media Librarian

• Apr 2012 - Aug 2015

Maintained web and social media presence for the DC Public Library system. Responsible for editing and placement of content on dclibrary.org. Created and maintained strategy and guidelines for library system's Web and social media presence and led Social Media Working Group, library staff who brainstorm and make decisions on library Web projects. Led group and individualized training sessions on Drupal content creation, blogging, social media and more. Served as point person for Library's Web-based customer service efforts.

Weekend Homepage Editor

• Jan 2011 - Apr 2012

Managed weekend coverage on washingtonpost.com, working with reporters, photographers and editors to keep site on edge of national and world news. Under my attention, over a five-month period, site showed steady increase in unique visitors, page views on the weekend; targeted improvements on homepage section showed increases in traffic by a third less than six weeks. Managed weekend coverage on washingtonpost.com, working with reporters, photographers and editors to keep site on edge of national and world news. Under my attention, over a five-month period, site showed steady increase in unique visitors, page views on the weekend; targeted improvements on homepage section showed increases in traffic by a third less than six weeks.

Digital Collection & Maintenance Intern, ipl2

• Jan 2011 - Mar 2011

Developed, organized and maintained the IPL’s collections in cooperation with LIS students’ projects through their college/university’s coursework, under the guidance of the Manager of Digital Collections. Was responsible for finding, evaluating, and describing/cataloging free and authoritative online resources. Developed, organized and maintained the IPL’s collections in cooperation with LIS students’ projects through their college/university’s coursework, under the guidance of the Manager of Digital Collections. Was responsible for finding, evaluating, and describing/cataloging free and authoritative online resources.

Director, Breaking News

• Jan 2010 - Jan 2011

Managed breaking news for baltimoresun.com, working with reporters, photographers and editors and social media experts to quickly and efficiently disseminate information. Updated home page and sub-collections, making decisions about art and article placement; helped determine and implement text and e-mail alert strategies. Also restructured breaking news plan, increasing updates by 1-2 articles an hour. As manager, edited and developed longer-range articles with reporters, and supervised 3 reporters directly, more as news breaks.

Library Intern

• Sep 2010 - Dec 2010

Archived newspaper articles and photos published in the Baltimore Sun using Save5 system. Sorted and shelved older newspaper clippings and photos in newsroom library and provided support on research requests. Spearheaded project to archive articles in newly revived Sun magazine; finished 1 week ahead of schedule.

Community Coordinator

• May 2009 - Dec 2009

Served as consultant on audience engagement. Managed bloggers and identified and implemented best practices for social media such as Twitter, Facebook and Digg, while keeping an eye out on emerging technologies and tools. Helped plan and implement local bloggers’ contest on baltimoresun.com, which brought in hundreds of thousands of page views in four weeks.

Night News Editor

• Oct 2008 - May 2009

Commanded evening metro desk and was point-person for breaking news. Edited late-breaking stories, managing two or more reporters a night. Fielded edits and rewrites and coordinated with online and TV news partners to ensure complete coverage in print in and online. Worked as Saturday assigning and night editor.

Blogger/Columnist

• Apr 2007 - Jan 2009

Maintained dating blog and wrote a weekly column on relationships and dating in Baltimore. Often used reporting culled from on-the-street interviews and talked with dating experts nationwide. Utilized online social networks to boost readership; used RSS feeds to maintain a deep breadth of knowledge of relationship and dating news/issues on the Web. Used analytics software to gauge readership trends.

Copy Editor

• Jun 2005 - Sep 2008

Edited stories and proofread pages for all sections of Baltimore Sun. Supervised editing for suburban and metro sections and was informal mentor to newer copy desk staff and interns. Won in-house award for headline writing. Worked long-distance with foreign reporters on long-term projects; also worked as assistant national/foreign editor, editing and selecting wire and staff copy for national and foreign news sections.

Volunteer

• Feb 2009 - May 2009

Sorted and shelved books at least 3 hours a week. Started sorting in the lower stacks, and quickly moved up to shelving in fiction department, after finished assigned sorting tasks ahead of time allotted. Sorted and shelved books at least 3 hours a week. Started sorting in the lower stacks, and quickly moved up to shelving in fiction department, after finished assigned sorting tasks ahead of time allotted.

METPRO Copy Editor

• Jun 2004 - May 2005

Edited stories and proofread pages for news and features sections, won multiple in-house awards for headline writing. Participated in three-month training session, taught by members of Newsday staff. Edited stories and proofread pages for news and features sections, won multiple in-house awards for headline writing. Participated in three-month training session, taught by members of Newsday staff.

DJNF Copy Editing Intern

• Jun 2003 - Aug 2003

Intern

• May 2003 - May 2003