Experience

TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Administrative Officer

  • 2022 - Present



Ayman Properties

• United Arab Emirates
• Real Estate Agents and Brokers
• 1 - 100 Employee

• Sales Manager

  • 2017 - Present



Grandeur:Rent Luxury Cars

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Transportation Supervisor

  • 2022 - 2023

  ● Supervising and managing workloads, schedules, tasks, and related functions of the transportation department. ● Ensuring that each car is equipped with standard requirements, such as mineral water, newspapers, and tissue boxes featuring the company logo, at all times. ● Overseeing the upkeep and cleanliness of the cars used for guest transfers and ensuring they meet the hotel's presentation standards. ● Controlling the deployment of limo cars and efficiently allocating manpower to drivers. ● Ensuring that guests' luggage or personal belongings are prepared inside the assigned limo before their departure. ● Maintaining a comprehensive knowledge of city routes, locations, and hotel facilities to provide efficient transportation services to guests. ● Possessing in-depth knowledge of the hotel's facilities and services and effectively using this knowledge to promote the hotel's offerings to guests. ● Monitoring and managing costs associated with the transportation department to optimize efficiency and budgetary control. Show less



Mashreq

• United Arab Emirates
• Banking
• 700 & Above Employee

• Customer Sales Representative

  • 2021 - 2022

  ● Handling customer questions and complaints promptly, striving to achieve customer satisfaction within the defined authority, and escalating when required, following the established process. ● Updating and maintaining accurate customer records by recording service requests, complaints, and inquiries. ● Processing various customer service requests, including but not limited to increasing card limits, addressing business banking inquiries, handling address changes, and reissuing statements. ● Managing complaint requests related to debit card malfunctions, card replacements, and wrong embossed names, coordinating with the fraud team for fraud transaction cases. ● Collaborating with the authorization team to verify, block, and unblock cards when necessary, and liaising with the fraud team for fraud-related matters. ● Assisting customers in checking the status of their bank accounts, providing explanations regarding incurred fees, and resolving account-related issues. ● Completing special tasks assigned by team leaders and managers within specified time limits. ● Maintaining strict confidentiality regarding the bank's customers and sensitive data Show less



Innovations Group UAE

• United Arab Emirates
• Staffing and Recruiting
• 400 - 500 Employee

• Promoter

  • 2018 - 2019

  ● Respond to customer inquiries and requests in a timely and professional manner through Upwork's messaging platform ● Promote the sales of digital remittance services, including exchange, Kiosk machines, and Mobile App. ● Conduct demonstrations and explain the features of digital channel services to customers. ● Distribute flyers and brochures related to online remittance tools and other company services. ● Provide reports on demonstration-related information to the digital channels department. ● Encourage customers to use digital platforms effectively. ● Market digital channel products and other company offerings to customers. ● Share feedback and suggestions regarding digital platforms with the digital channels department. ● Flexibility to work in any branch or emirate as assigned. ● Support the growth of users and transactions for digital channels. ● Undertake additional assignments as directed by the immediate line of authority. Show less



Dubai Airshow

• United Arab Emirates
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Marketing Coordinator

  • 2018 - 2018

  ● Provide administration support for procurement activities related to the Dubai Airshow Project and Brand & Communications department. ● Assist in raising and managing procurement requests on the systems. ● Collaborate with suppliers for site works, logistics, and timely deliveries for the Airshow and Airshow Gala Dinner. ● Ensure accurate and timely submission of suppliers' invoices on the online portal. ● Track Work Completion Certificates and manage the invoice posting process. ● Coordinate with Finance to check supplier payment status and maintain an updated payment report monthly. ● Follow up with suppliers and stakeholders to ensure delivery of materials and distribution. ● Analyze supplier performance and recommend improvements to procurement processes. ● Maintain procurement archives and documentation in physical and electronic formats. ● Support the team with organizing documents required for filming permits and Airport pass applications when necessary Show less



Dubai Airshow

• United Arab Emirates
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Brand Marketing Consultant

  • 2017 - 2017

  ● Promote the sales of event services, including digital ticketing platforms, kiosk machines, and mobile apps. ● Provide administration support to Officer – Advertising & Marketing for the Dubai Airshow Project, including managing the project schedule and coordinating with the Dubai Airshow project team. ● Maintain and update the weekly project schedule, adhering to office workflow procedures for maximum efficiency. ● Assist in organizing and arranging project board meetings, managing schedules, calendars, and appointments for the team's meetings with internal units and external stakeholders. ● Serve as a point of contact and liaison for meeting attendees, coordinating their access to the office and providing general support. ● Prepare and maintain archives of all documents and correspondence related to the project in assigned platforms. ● Support the team in preparing reports and updates for management. Show less



Eventbrite

• United States
• Software Development
• 700 & Above Employee

• Promoter

  • 2017 - 2017

  ● Promote the sales of event services, including digital ticketing platforms, kiosk machines, and mobile apps. ● Conduct demonstrations and explain the features of event digital channel services to customers. ● Distribute flyers and brochures related to online ticketing tools and other event services. ● Provide comprehensive reports on demonstration outcomes to the digital channels department. ● Encourage and guide customers in utilizing digital platforms effectively for event bookings. ● Promote digital channels products and services to customers. ● Collect and report feedback and suggestions on digital platforms to the digital channels department. ● Flexibility to work in various event venues or locations as required. ● Contribute to the growth of users and transactions for event digital channels. ● Undertake ad hoc assignments as instructed by the immediate line of authority Show less