Account Manager

• Feb 2023 - Present

Effectively manage daily interactions and client expectations with hospitals and post-acute care providers, fostering strong client relationships and satisfaction Developing new client onboarding project schedules aligned with well-defined scopes, contributing to an impressive 80% success rate for clients' go-live experiences Lead cross-functional efforts in onboarding, training, and project management for successful product launches, ensuring seamless integration for hospital clients Generating weekly and quarterly data reports on product usage for 8 hospital clients, driving a substantial 65% increase in product utilization and effectiveness Successfully managing a portfolio of $500k in existing business while concurrently launching new clients, resulting in a 30% revenue increase Overseeing accurate data management projects through Salesforce in collaboration with partner vendors, contributing to effective client solutions and project outcomes Show less

Network Development Coordinator

• Mar 2021 - Jun 2022

Developed comprehensive project plans for the Commercial and Medicaid network group, ensuring daily progress tracking and timely task execution Maintained team's Key Performance Indicator (KPI) reports, enhancing transparency and accountability within the team Ensured data accuracy for Salesforce reports on a weekly basis, contributing to reliable insights for decision-making Managed the end-to-end creation and timely delivery of provider deliverables, resulting in an 85% improvement in client recruitment experience Ensured the quality of critical provider documents, including agreements, exhibits, Tableau tools, and presentations, through data comparison and User Acceptance Testing (UAT). Presented and participated in internal stakeholder meetings and external client meetings, driving a 20% increase in provider participation in the Episodes of Care Program. Show less

Center Administrator

• Mar 2019 - Mar 2021

Developing efficient workflow processes by managing 35 employees to enhance day-to-day operations Auditing billing daily to ensure accuracy on therapy sessions billed to insurance to process claims correctly Maintaining incoming clients by improving intake processes resulting in a 15% increase in client intake Creating and organizing monthly marketing events to the local community by increasing exposure on social media and through local outreach Implementing iCIMS software into the company through piloting the program in Allen to improve hiring processes and candidate experiences by 30% Providing training for new administrators by accessing needs and developing new programs to improve new hire training in the company Show less

Lead Quality Improvement Coordinator

• Dec 2018 - Feb 2019

Outreached to medical practices, providers, and patients with recommendations for health screenings, patient assessments, and well care visits to ensure closure of quality measures.Supported provider practices by identifying workflow gaps and suggesting best practices to improve quality performance from a Quality STAR rating of 3.07 to 3.20Supervised audits and reports to track productivity of quality department and increase performance results by 80%Organized special projects and distributed outreach priorities to ensure tracking and proper reporting for the Quality Improvement department Show less

Network Coordinator

• Feb 2018 - Nov 2018

Created a network of high quality and low cost skilled nursing facilities, home health agencies, and specialty groups to develop a post-acute care network for 2 Accountable Care organizations with over 350 Primary Care Physicians.Managed the creation and formation of a specialist and post-acute care network consisting of 23 skilled nursing facilities and 49 home health agenciesEngaged with post-acute care providers and working to acquire real time data to share with our care team to coordinate patient care; meet performance goals and generate shared savings of $400,000 to $1 million by reducing patient length of stay from 1-3 days at the skilled nursing facilitiesDeveloped and implemented measurement guidelines through compacts that were signed by all parties involved which included, reducing length of stay in post-acute care by 50% and a reduction in readmission Show less

Avid Tutor

• Jan 2017 - Jan 2018

• Worked individually with students in high school on various assignments to stay on track with school work • Assisted with study skills and other skills necessary to prepare for college • Communicated regularly with AVID teacher regarding student progress and areas of improvement for tutorials • Worked individually with students in high school on various assignments to stay on track with school work • Assisted with study skills and other skills necessary to prepare for college • Communicated regularly with AVID teacher regarding student progress and areas of improvement for tutorials

Student

• Aug 2013 - Dec 2017

Community Relations Intern

• Jan 2016 - May 2016

• Presented updates on projects at Community outreach strategy meetings for Community Relations Department • Developed presentations for Putting the Care in Career Program which would expose students to job opportunities in health care • Coordinated Booster Seat program that educated parents in South Dallas about the importance of car seats for the Injury Prevention Center • Developed plans to increase awareness about Women’s Health with the Dallas Healthy Start initiative which aims to reduce infant mortalities in communities Show less