Experience

DECRISK

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Team Lead

  • Sep 2019 - Present



RaykaAd

• Iran
• Technology, Information and Internet
• 1 - 100 Employee

• Data Analyst

  • Jul 2018 - Jun 2020



Fakour Company

• Tehran Province, Iran

• Business Analyst- telecom

  • 2014 - 2018

  L2 posotion: (Current Position) o Regular monitoring and health checking of the MDDs, data copiers, file convertors, and processes, for the assigned cases of network o Creation and modification of the software configurations upon any change/problem in the network o Compile analysis reports about network elements’ dump files (e.g., FRS formation), that are delivered to developers and then follow-up on all results o Communicate and investigate user requirements upon new demands of the user(s) o Responsible for the availability and accuracy of the inventory data, in case inputs are delivered correctly, for the assigned parts of network o Must be able to perform a comprehensive E2E test case at the application level and detect cause of any probable defect in the auto-discovery system o Ability to solve configuration problems without managerial interjection o Create direct channels of communication to software and application developers and provide comprehensive information for them to get the job done L1 Position: ( Previous Position) o Allocation of a customer support manager for each customer – who are responsible for the following: o be the customers main point of contact with Clarity o project manage faults and change requests through the organization (interfacing with the architect) o produce and present customer reports, as per support contract o Resolve customer queries at Level 1 and Level 2 as necessary by contract. o Escalate to Business Analysts and Developers, faults beyond service center skills. o installation and configuration of clarity applications on servers and clients Show less



Safir Language Academy

• Iran
• Education Administration Programs
• 700 & Above Employee

• English Teacher

  • 2010 - 2014



Pooya Co. Inc.

• Iran
• IT Services and IT Consulting
• 1 - 100 Employee

• Summer Intern

  • Jun 2008 - Sep 2008



Carleton University Library

• Ottawa, Canada Area

• Administrative Assistant

  • 2007 - 2008