Experience

Al Masraf

• United Arab Emirates
• Banking
• 300 - 400 Employee

• • Aug 2021 - Present

  - Back up of Branch Manager in his absence, ensuring optimum productivity, high quality serviceto customers and compliance with procedures.- Authorize and check banking transactions.- Vault & key custodian.- Team management (Day Off & Leaves, works, etc...)- Sending & receiving cash from CB.- Ensure ATM & CCDM cash is balanced and transactions reconciled.

• • Jan 2019 - Jul 2021

  - Provide help to customers using your organization’s products or services by handling customer’scomplaints or any major incidents.- Issue refunds or compensation to customers.- Transferring money or salaries internal & external (depends on customer request).- Explains products & services for the customers including the charges.- Open and maintain customer accounts by recording account information, & explains all therequirements. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Produce written information for customers, often involving the use of computer packages and software.- Sales all bank product, as personal loan, credit Card, home finance, car loan & all investment product in and outdoor.- Analyze the following documents for submission.- Follow up cases & services with operation and credit Department.- Recommend & approved all services related to customers such as open account, liability letter,clearance letter, fixed deposit, chq book request, standing instruction. Show less

• • Oct 2016 - Dec 2018

  - Provide banking services such as receiving deposits, withdrawal of cash, giving against visa cardsand by responding to the queries of the visiting customers pertaining to the other bankingservices.- Ensure the correct receipt of cash and accurately credit the customer’s account and acknowledgethe receipt to the customers.- Maintain the safe custody, of cash, account for it accurately and transfer the cash to Vault in linewith Bank’s policies and procedures.- Make the payments / inter account transfer within the authority limit and, for the transactionsbeyond the limit, obtain approval from the concerned official, to ensure not to overdrawcustomer’s account without approval.- Ensure that the proper ID proof is collected.- Ensure the timely replenishment of cash in the ATM and its reconciliation.- Accepting & processing all types of Clearing Cheques, ( inward & outward & collection)- Sending & receiving Cash from CENTRAL BANK.- Issue pay orders and drafts, ETC.... Show less



Abu Dhabi Commercial Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• • Aug 2014 - Aug 2016

  - Maintain high service standards consistently.- Ensure the correct receipt / payment of cash and accurately credit /debit the customer’s account.- Take interest to cross sell or referral for Bank’s products and services- Take initiative to deliver satisfying customer service to each visiting customer.

• • Oct 2013 - Aug 2014

  Worked as a Cash Officer & back up of Chief Teller:- Handling the cash and cheques transactions at the teller counter by making sure verifyingsignature(s) on payment cheques after approve by authority level.- Accept and process all types of clearing / collection cheques.- Custodian of Cash Safe in the Vault.- Manage cash position of the branch / till in order to ensure that sufficient cash held for customer.Verify large cash holding of cash or its particular denominations. Show less