Experience

Wholesale Helper

• United States
• Software Development
• 1 - 100 Employee

• Partner Relations Manager

  • Jan 2022 - Present

  • In this role I take care of relationship managers that help firms improve relationships with clients and partners. • Monitor industry trends in order to identify new sales opportunities and to brief the product development and sales teams to meet client needs. • I have organized training, planned maintenance, and other services to help clients get better and more efficient use from products or services. • Involved in channel partners get controlled access to leads, joint opportunities, affiliate links, deals, sales metrics, and up-to-date documents of their partner programs. • Worked with Third party app, agencies and build relationship with them. • Worked on improving headless e-commerce platform at backend as well as at store front.



LoadStop

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Jan 2021 - Mar 2022

  • Handling Enterprise clients and taking care of their accounts. • Handling live support solitarily via Bridge with one of biggest enterprise client. • Documentation on Google Voice, Integration, Intercom queries, Tracking training and Bug list. • Have worked on creating SOPS for call handling software, ticketing system and maintaining stats performance report of each representative. • Trained new hires on product with multiple modules to help them understand software such as; Zendesk and Intercom. • Working on creating training documentation for such modules that are new and those for which there was no prior documentation. • Worked as Q/A specialist implement quality assurance policies and procedures. • Performing routine inspections and quality tests. • Identifying and resolving workflow and production issues. • Ensuring that standards and safety regulations are observed. • Addressing and discussing issues and proposed solutions with superiors after Monitoring chats/calls. • Documenting quality assurance activities and creating audit reports in weekly basis.



Payactiv

• United States
• Financial Services
• 200 - 300 Employee

• Senior Customer Service Representative

  • Jan 2019 - Jan 2021

  • Handled 80+ calls daily, with duties including enrolling customers, presenting relevant product information, resolving and escalating disputes. • Trained a batch of new employees and monitored their chats as a Team Supervisor. • Worked with a team of content administrators and project managers to develop a Sales project SOP for Sales Department on their PayActiv Card project. • Handled 150+ chats in a day, with duties including enrolling customers, presenting relevant product information, resolving and escalating disputes.



Able Atlantic Taxi Service

• Canada

• Senior Customer Service Representative

  • Jan 2015 - Jan 2018

  • Handling customer calls and placing orders in timely and organized manner. • Handling customer queries and any arising disputes. • Communicating with the driver to guide and assist them regarding any complications on their end. • Arranging parcel pickups and deliveries. • Tracking orders to create 100% customer satisfaction by ensuring the cab reaches to their destination on time. • Handling customer calls and placing orders in timely and organized manner. • Handling customer queries and any arising disputes. • Communicating with the driver to guide and assist them regarding any complications on their end. • Arranging parcel pickups and deliveries. • Tracking orders to create 100% customer satisfaction by ensuring the cab reaches to their destination on time.