Experience

Modern Campus

• Canada
• Higher Education
• 200 - 300 Employee

• Solutions Engineer

  • Apr 2022 - Present



Coveo

• Canada
• Software Development
• 500 - 600 Employee

• Platform Product Manager

  • Nov 2018 - Jul 2021

  - Building the roadmap for our UI framework and API teams- Close collaboration with internal and external stakeholders- Designing API and UI systems that are flexible, scalable and simple to learn and implement- Ensuring quick and easy implementations and efficient developer experiences, across browsers, frameworks and compliant with best practices in web app development- Building dashboards to support product changes based on usage analytics- Followed agile project management best practices- Assisting strategic customers on best practices for implementations Show less

• Solution Specialist (Product Management)

  • Apr 2017 - Nov 2018

  - Supporting partners and developers in implementations of our framework- Supporting sales cycles with solution architecture, consulting and code snippets in Apex, Javascript and HTML- Promoting search user experience and machine learning with Coveo through demos and presentations to conferences and user groups- Managing and coding partner integration projects (Cloudcraze, Service Now)- Supporting sales by establishing technical requirements of customers- Educating the partner-ecosystem on search and Coveo- Developer for key metric projects in Salesforce to gather and analyse data on product adoption, used by our Sales and Product Teams Show less



Lightspeed Commerce

• Canada
• Software Development
• 700 & Above Employee

• Backend Developer - Information Systems

  • Nov 2015 - May 2017

  • Built services for all internal departments (Finance, Sales, Marketing, Support, Development). • Integrations between Salesforce, Netsuite, Zendesk, Marketo, in-house applications and more. • Supported and analyzed user needs for the development of enterprise applications and CRM. • Consistently closed and deployed tickets in JIRA during sprints using the Agile Method. • Developed integrations between various information systems using a microservice architecture • Worked with various API's (Google, Twilio, etc). • Coded primarily in PHP using the Laravel framework. • Managed and setup internal tools to support development in Information Systems. Show less



FortNine

• Canada
• Retail
• 1 - 100 Employee

• System Analyst

  • Jun 2014 - Oct 2015

  ● Created a knowledge base answering technical questions to assist customer service agents. ● Communicated user feedback and technical/design issues with the development team using JIRA. ● Analyzed user searches, email and live chat support tickets to track frequent questions about motorcycle parts and accessories. ● Analyzed sales data in Tableau to identify trends and optimize purchasing. ● Created a knowledge base answering technical questions to assist customer service agents. ● Communicated user feedback and technical/design issues with the development team using JIRA. ● Analyzed user searches, email and live chat support tickets to track frequent questions about motorcycle parts and accessories. ● Analyzed sales data in Tableau to identify trends and optimize purchasing.



Donald H. Bunker & Associates

• Dubai Emirate, United Arab Emirates

• Associate

  • Sep 2013 - Apr 2014

  • Acted for aircraft operating lessees in respect of the preparation and review of operating leases and aircraft sale and lease novation documentation. • Acted for airline operators, fixed-based operators and MRO’s with respect to their maintenance and service agreements, and avionics and connectivity agreements; • Negotiated a management agreement in relation to airport VIP lounges in the African continent; • Advised on UAE and international law (Capetown Convention) for the registration of aircraft; • Advised startup airlines on the leasing and debt-financing of aircraft; and • Acted for an aircraft operator on an engine lease agreement. Show less