Senior Consultant

• Mar 2023 - Present

We believe inclusion, diversity, and emotional safety are the heart of our consulting model and value proposition. We trust in our clients, the value they provide, and the people who work there. We hope that quietly doing the right thing without self-promotion creates better outcomes for our clients and ourselves. We aspire to work with good people to solve challenging problems that matter. We believe inclusion, diversity, and emotional safety are the heart of our consulting model and value proposition. We trust in our clients, the value they provide, and the people who work there. We hope that quietly doing the right thing without self-promotion creates better outcomes for our clients and ourselves. We aspire to work with good people to solve challenging problems that matter.

Management Consultant

• Aug 2022 - Feb 2023

Administrative Officer

• Nov 2021 - Aug 2022

• Preparing regular financial and administrative reports. • Administration of company databases. • Data entry, correction, investigation and reconciliation. • Prepare reports and presentations with statistical data, as assigned • Liaise with internal and external stakeholders. • Answering queries by employer, employees and clients. • Maintaining and updating company databases. • Organising and maintaining filing systems, managing document control. • Preparing regular financial and administrative reports. • Administration of company databases. • Data entry, correction, investigation and reconciliation. • Prepare reports and presentations with statistical data, as assigned • Liaise with internal and external stakeholders. • Answering queries by employer, employees and clients. • Maintaining and updating company databases. • Organising and maintaining filing systems, managing document control.

• Aug 2021 - Nov 2021

• Providing an exceptional level of service to complex customers; processing transactions and requests that require specialist skills.• Assisting with all Branch Manager duties; stepping into the management role as required.• Preparing an array of branch performance reports.• Providing high level leadership to a team of staff; facilitating training and providing coaching as required.• Adhering to all banking regulations and controls when completing tasks.• Staff training and mentor Show less

• Jan 2020 - Aug 2021

• Delivered an exceptional level of service to Business and Retail customers creating a positive first impression and contributing to Westpac reputation in the market.• Reviewing customer banking situations, answering general enquiries, and providing in-depth advice with regards to banking services and products as required.• Resolving client complaints or issues.• Identifying customers in line with current industry legislation.• Undertaking an array of banking transactions including;o Opening and closing accounts.o Submitting credit card and personal loan applications.o Processing Mortgage top-up applications.o International transferso Selling and advising on various insurance products – Home & Contents, Landlord, Car, and Travel.• Cross selling products to customers to enhance profit and business growth.• Referring clients to in-house financial experts and/or relevant bank departments, when necessary.• Cold calling for new business opportunities.• Preparing documentation to open or close accounts, obtaining signatures, and assigning account numbers.• Discussing bank policies and procedures and any changes affecting policies and procedures with clients.• Performing an array of administrative duties including data entry, account documents check and file, and branch end of day reporting.• Adhering to all banking regulations and controls when completing tasks. Show less

Automotive Service Advisor

• Sep 2018 - Nov 2019

• Worked effectively as a member of the Service Advisory team; collaborated with team members to achieve results. • Liaised with customers via telephone, email, online platforms, and in person to provide information about packages, products, and services. • Recorded details of customer inquiries, complaints, and comments, as well as actions taken. • Managed and maintained the customer and company profile accounts; maintained the company database. • Referred unresolved customer grievances to designated departments for further investigation. • Liaised with Workshop Technicians to order tests that could determine the causes of product malfunctions. • Followed up and ensured that appropriate changes were made to resolve customer problems. • Calculated charges for services requested, collected deposits and payments, and arrange for billing as required. • Prepared service repair reports, changed customer details, issued service orders using computers and dealer management portals. Show less

Volkswagen Service Representative

• Nov 2017 - Sep 2018

• Worked to assist the Service Advisory team. • Operated a busy telephone switchboard to answer, screen, and forward calls, provide information, take messages, schedule appointments and update appointment calendars. • Provided information about the establishment, such as location of departments or offices, employees within the organisation, and services provided. • Calculated and quoted rates for diagnosis, repair, maintenance, and other products or services. • Greeted all guests, determined the nature and purpose of visit, and directed them to specific departments. • Received payments and recorded receipts for services. • Transmitted information and documents to customers and employees, using computer, email, mail, or fax. • Maintained the company database, and managed all records. • Analysed data to determine answers to questions from customers or members of the public. Show less

Operations Shift Manager

• May 2017 - Nov 2017

• Liaise with all customers • Front of house managing and staff training • Event and bookings management • Liaise with all customers • Front of house managing and staff training • Event and bookings management

Food and Beverage Specialist

• May 2017 - Aug 2017