Manager, Culture & Communications

• Apr 2023 - Present

Vice President, Manager – Engagement, Communications & Content • Workforce Communications

• Jul 2019 - Apr 2023

BNP Paribas is a leading bank based in Europe with an international reach. It has a presence in 65 countries, with more than 190,000 employees. In this role, I design, build, and lead the unified workforce communications strategy for BNP Paribas' US group with over 4,000 employees. As the embedded partner to our Human Resources and Diversity, Equity & Inclusion (DEI) organizations, I am responsible for architecting and executing messaging promoting our policy, core values, staff engagement, leadership supply, inclusiveness, and other strategies positioning the company as an employer of choice. Additionally, I work through matrixed teams of in-country partners in Canada and across Latin America to help influence and drive the communications strategy. Key achievements: ►Aligning our leadership around the workforce communications vision by cultivating and applying insights to architect the framework, strengthen our Marketing, Communications, and HR DEI partnership, and build and prioritize a cohesive agenda. ►Helping improve organizational alignment, connectedness, and engagement during a period of rapid growth and disruption (due to COVID-19). ►Championing a Human Resources rebrand – “Human Sources Americas: The Business of You," collaborating with our CHRO on messaging around professional and personal growth. ►Helping position Diversity, Equity & Inclusion (DEI) as a key corporate priority through communications across platforms. ►Working with and through our in-country teams to sell our common vision, obtain local perspectives, harmonize the HR brand, and share best people practices. ►Orchestrating key components of the COVID-19 people response to maintain workforce cohesion. ►Program managing internal communications building the culture for a major office move. Show less

Vice President, Manager – Securities Marketing & Communications

• 2017 - 2019

I headed the communications strategy and brand messaging architecture for the newly acquired Securities Services group, leading a matrixed organization positioning BNP Paribas as a key player in the US institutional custodial channel.This entailed serving as the embedded partner to our Sales, Marketing, and HR groups on customer journey design, multiplatform branding, content marketing, workforce engagement, events planning, and other digital and traditional programs. I also managed a portfolio of strategic initiatives and supported community-based outreach. Key achievements:►Playing a central role in the post-merger integration of our acquired Securities division from Janus Henderson, harmonizing more than 400 employees into the BNP Paribas workforce via communications, lunch and learns, training, onboarding, and other support.►Organizing town halls, trade shows, conferences, and other events, managing the full scope of budgets, vendors, project plans, run-of-show, staffing, and executive communication.►Co-Founding the Securities Services Women’s Leadership Group employee affinity organization which facilitated professional development opportunities, resources, and guidance recognizing influential female leaders within the organization.►Creating a mentorship program with the New York City nonprofit Renaissance Youth Center, a philanthropic partnership supported by a Women’s Leadership Group donation for programming and support. Show less

Assistant Vice President, Coordinator – Innovation Program

• 2016 - 2017

This position entailed shaping and directing the marketing communications vision for the company’s newly created Innovation Program, promoting internal awareness and education of cryptocurrency, blockchain, big data, and other emerging FinTech and banking technologies. Additionally, I held responsibility for planning and managing employee engagement, mentoring, and leadership development events. Key achievements: ►Designihng 360º communication programs for the Forum for Change, a networking community for aspiring project managers.►Planning agent programs and leading Advisory Council and member meetings driving leadership development. Show less

Assistant Vice President, Lead – Continuous Improvement

• 2015 - 2016

In 2015, I was recruited internally to direct a strategic business initiative analyzing post-Lean Six Sigma transformation programs to measure the ongoing impact and ensure long-term success. Key achievements:►Collaborating with C-level leaders in IT, Operations, Finance, and other groups in establishing uniform processes and systems, and driving lasting change.►Advising on best practices, coaching managers and team leads, and documenting our learnings.

Assistant Vice President, Supervisor – HR Connect

• 2012 - 2015

As a leader within a regional HR call center, I supported the success of the North America Human Resources organization by overseeing a team managing the intake, routing, and resolution of employment issues. We handled inquiries for more than 3,000 staff, and held additional responsibility for new hire orientation, wellness events, data administration, and vendor migration.

Business Project Specialist – Cigna International Expatriate Benefits

• 2007 - 2012

Cigna is a global insurance company. I initially joined Cigna as a Service Leadership Program Associate, and was promoted through successive roles of increased responsibility as a Project Manager for Cigna Healthcare, Administrative Services Supervisor for Cigna International Expatriate Benefits, and Busines Process Specialist in the same group. Key achievements: ►Directing the creation and implementation of enterprise offshoring and onshoring processes, collaborating with Accenture consultants and the IT organization on application development and a migration to a new center in the Philippines. ►Being recognized with the CIGNA Quarterly Champion Award for implementing enterprise Net Promoter Score programs. Show less

Research Assistant

• 2005 - 2007

I contributed to studies conducted in the Psychology Department, including a student's honors thesis, by digitizing videos, performing administrative tasks, conducting experimental trials, and interviewing subjects. I contributed to studies conducted in the Psychology Department, including a student's honors thesis, by digitizing videos, performing administrative tasks, conducting experimental trials, and interviewing subjects.