Experience

Rhode Management Company

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Coordinator

  • Nov 2022 - Present

  - Create, edit and proofread marketing content including blogs, newsletters and social media posts promoting brand visibility and credibility and increasing profitability. - Review and provide feedback for company’s flagship digital course product and services improving access and deliverability as well as increasing student success rate. - Brainstorm and facilitate implementation of marketing strategies through content calendar, website, webinars and lead magnets. Show less



Basement Waterproofing Nationwide

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • Feb 2021 - Present

  Provide improvement strategies and implementation for internal processes as well as manage projects within the Accounting, Production and Human Resources Departments. Provide improvement strategies and implementation for internal processes as well as manage projects within the Accounting, Production and Human Resources Departments.



PPCH (Parker Personal Care Homes)

• United States
• Consumer Services
• 1 - 100 Employee

• Program Manager

  • Mar 2019 - Sep 2020

  • Support all aspects of program and report to Program Director. • Maintain individuals’ records in electronic systems (Therap) to ensure accuracy and compliance. • Complete quarterly home visits with individuals and their caregivers as mandated by federal and state regulations. • Attend service plan meetings to ensure health and safety of individuals within program. • Review individuals’ physical, mental, and emotional current states and goals with other team members from therapy, day program, and case management to develop and adjust care plans. • Act as a liaison for families and coordinate access to community resources such as medical, insurance, supplies, job, and day program. • Audit and maintain documentation including Health & Safety Plans, Residential Skills Assessments, Medical Informed Consents and Rights Modifications, and training for all family caregivers. • Assist Program Director with quality assurance and documentation. • Track progress and completion of projects, increasing productivity, communication effectiveness, and compliance. • Created a tracking system for all documentation to ensure accuracy and compliance with federal and state regulations. Show less



Thrive Home Builders

• United States
• Construction
• 1 - 100 Employee

• Sales Coordinator

  • May 2017 - Feb 2018

  • Supported sales team in meeting monthly home sales goals ($2MM). • Provided tours and walk-ins through model homes to prospects and clients. • Coordinated real estate purchase process including home selection, construction, contracts, and closing. • Collaborated with Marketing to prepare marketing materials and showcase model visibility online and within various communities. • Educated prospects, customers, and realtors on company’s product uniqueness and quality. • Compiled contact list of over 100+ employees and vendors to facilitate communication. • Created a process using Lasso (CRM) to track homeowner’s transactions and communications to improve future client’s experience and operational effectiveness. • Designed an onboarding program for new sales employees to increase productivity. • Trained and mentored new sales assistants on various software, including Brix Sales & Partners, Lasso, Forest City database and, Sharepoint to ensure communication and documentation are done according to company’s policies. • Selected to be on a team of 12 employees to participate in a week-long Lean Blitz program to develop action processes that aim to reduce waste and increase efficiency. Show less



The Byrne Group

• United States
• Real Estate
• 1 - 100 Employee

• Office Manager

  • Nov 2015 - Mar 2017

  • Interviewed, selected, and trained Office Manager replacement to ensure smooth transition. • Created processes to track client-related information such as deadlines, appointments, documents, and communication, ensuring customer service excellence. • Facilitated transactions, document completion, and timely resolution of problems for international, state, and local buyers during purchasing process, ensuring client’s confidence and satisfaction. • Provided training on CTM eContracts for real estate agents. • Consolidated 500+ contacts from 2 CRMs by transferring data into Contactually (new CRM) ensuring accuracy and improving efficiency in contact management, client communications, and team workflow. • Served as a subject-matter-expert on Contactually, providing team training and guidance. • Managed clients’ experience from first contact to after closing by consistently communicating and facilitating transaction completion. • Established strong working relationships with clients, realtors, lenders, and title companies to support successful home purchases. • Coordinated with art designer to develop all marketing materials, including new brand logo, business card, folder, and brochure to assist with new brand marketing launch. • Coordinated social media strategies with team and vendors to create optimal presence and produced highly profitable leads. • Organized, coordinated, and hosted annual client appreciation events, each attended by 20-30 guests. • Collaborated with teams on implementation of lead generation strategies such as email campaigns, print collaterals, and demographic research. Show less



Miracle Organizing, Inc.

• United States

• Owner/Professional Organizer

  • Oct 2010 - Nov 2015

  • Managed all aspects of business operations, including administrative, financial, marketing, sales, and client service delivery. • Established marketing, intake, assessment, referral processes to streamline business activities. • Provided residential organizing services from home assessment to strategic implementation based on client’s needs and goals. • Conducted initial consultations with customers to determine needs and scope of work. • Evaluated, estimated, and negotiated terms of contract with customers. • Developed personalized organizational systems for each customer based on assessment results and feedback. Show less