Legal Assistant

• Feb 2019 - Present

● Bookkeeping activities (accts payable, accts rec’v, payroll, taxes, banking, etc) through QuickBooks.● Customer service through email, telephone and in person communications.● Answering phones.● Draft, review, proof legal documents.● Researching via Iowa Courts Online.● Process Criminal, Probate, Personal Injury, Workers Compensation, Wills, Powers of Attorney and other miscellaneous legal cases.● File legal documents via EDMS (Electronic Data Management System).● Maintain confidentiality and client’s files.● Notary of Public services.● Other duties as assigned

Material Handler

• Aug 2018 - Apr 2019

● Pulling and packing medical, surgical supplies and equipment orders for shipment.● Working with RF Scanning equipment to maintain records of merchandise shipped, as well as examine, stock and distribute materials in inventory and on manufacturing lines.● Review and verify accuracy of orders to be shipped.● Other duties as assigned

Warehouse / Parts Associate

• Sep 2017 - Aug 2018

● Receipt & processing of incoming automotive parts.● Creating / processing invoices.● Disbursement of received automotive parts for shipping.● Delivery of automotive parts.● Record keeping.● Other duties as assigned.

Office Manager

• Apr 2017 - Jan 2018

● Bookkeeping activities (accts payable, accts rec’v, payroll, taxes, banking, etc) through FishBowl and QuickBooks.● Receptionist duties (answer phones, greet customers and vendors, email communications, etc)● Title / registration paperwork for trailer sales.● Maintaining inventory records.● Customer service.● Parts counter & service desk scheduling.● General office support and other duties as assigned.

Payment Services Rep

• Mar 2015 - Mar 2017

Accounts Receivable/General Office

• Sep 2014 - Mar 2015

● Download daily deposit receipts from depository account websites. ● Identify payments. ● Post daily receivable payments to correct accounts. ● Accounts Payable – paying invoices for operational expenses. ● Miscellaneous journal entry adjustments for small discrepancies. ● Establish and maintain effective relationships with customers / accounts to collect timely payments. ● Verbal and written communications through phone calls & emails provided for customer service. ● Maintain various computerized/electronic files, tracking systems, and paper files.

Account Services Representative

• May 2014 - Sep 2014

● Contact carriers to obtain status updates of loads-tendered; continuous monitoring the shipment for on-time pick-up, transit, delivered, empty, etc. ● Update load status in system, e.g. loaded, pick-up, delivery, empty, etc. ● Identify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customer. ● Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary. ● Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA. ● Establish and maintain effective relationships with carriers contracted to the account. ● Assist with resolution of TMS financial discrepancies (Amounts invoiced do not match anticipated charges; must be reviewed to determine accurate amounts. Determination and/or adjustments performed in TMS; and Accounting advised to the correct resolution). ● Provide customer service/support, both external and internal, to acknowledge and resolve financial issues.

Payment Services Representative

• Mar 2013 - May 2014

● Establish and maintain effective relationships with carriers contracted to the account. ● Assist with resolution of TMS financial discrepancies (Amounts invoiced do not match anticipated charges; must be reviewed to determine accurate amounts. Determination and/or adjustments performed in TMS; and Accounting advised to the correct resolution). ● Provide customer service/support, both external and internal, to acknowledge and resolve financial issues.● Resolution of carrier invoices with discrepancies.● Answer phones, providing payment status or explanation of payment discrepancy to carriers.● Written correspondence through group email.● Provide informal training/assistance as needed to help resolve recurring invoicing errors / discrepancies and train new employees.● Enter data for electronic storage and tracking.● Research and correct data processing errors.● Handle incoming/outgoing mail; request required documents; receive and direct phone calls.● Provide general office support and other duties as assigned.

Administrative Specialist

• May 2012 - Mar 2013

● Provide assistance to Administrative Compliance Officers (ACO’s).● Effectively use automated data systems: AASIS, STAR, CAP, CAS, Edoctus, etc.● Maintain various computerized/electronic files, tracking systems, and paper files.● Provide support to Contract Support Section to enhance effectiveness of the section.● Complete reviews of documents prior to submission for Legislative approval.● Handle incoming/outgoing mail; request required documents; receive and direct phone calls.● Maintain state vehicle mileage logs; arrange maintenance and repair to vehicle.● Order, receive and maintain supplies; maintain physical inventory; arrange repair or maintenance of office machinery.

Executive Administrative Assistant

• May 2010 - Jun 2011

● Provided administrative support for the Vice Presidents of both Supply Chain Solutions and Sales & Marketing.● Professional verbal and written communications provided for varying levels of leadership.● Scheduling appointments, meetings and travel for the vice presidents.● Daily analytical reporting of production / projected production for each division.● Daily web page updates for each division.● Creation and distribution of weekly spreadsheets, scorecards, pivot tables, graphs for employee/divisional production.● Weekly reporting of Sales Representative activity and employee production.● Receiving / verifying weekly expense reports for Sales Representatives.● Customer service (e.g. scheduling freight, appointments, resolving service related issues, etc).● Monitoring and maintaining Operation Department’s office supply inventory, and placing orders as necessary.● Resolution of billing issues (obtaining necessary documents from customers, rating issues, etc).