Experience

SELC Career College Australia (RTO Code: 91721)

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Human Resources Advisor

  • Jan 2018 - Present

  Create, implement and evaluate Human Resources policies and Procedures Workforce Recruitment and Selection Employee Relations Advisor Performance Appraisals / Reviews Learning and DevelopmentCompany Culture Create, implement and evaluate Human Resources policies and Procedures Workforce Recruitment and Selection Employee Relations Advisor Performance Appraisals / Reviews Learning and DevelopmentCompany Culture



Bridge Business College

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Human Resources / Business Vocational Trainer

  • Jan 2016 - Jul 2020

  Deliver structured, flexible, relevant and interesting training sessions and assist all learners regardless of level toachieve their training goals.Ensure all training resources are current and are compliant with Registration and Qualifications Authorityand Australian Quality Training Framework.Use teaching and assessment strategies that are fair, valid, current and sufficient.Develop, implement, and maintain individual training plans to meet the individuals learning style and level of skillsand knowledge.Develop and maintain employment, education and further training networks.Prepare for, conduct and document both training delivery and assessment procedures, using approved trainingdelivery plans.



MTC Australia

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Human Resources Officer

  • Mar 2011 - Jun 2016

  Initiate and lead human resource programs and projectsConduct research through various methods (data collection, surveys etc.) to identify a problematic situation or find the causeProvide advice and recommendations to HR personnel for resolution of daily issuesFormulate strategic and practical plans to address human resource mattersAssist in recruiting, training and management of personnelDevise plans and techniques to drive change and culture managementAssist in the development and integration of policiesSelect and implement suitable HR technologyHelp establish control systems for compliance with business methods and HR practicesReview systems and processes and make modifications to address issuesRefurbish knowledge of advancements in the field and present new ideas



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2011 - Feb 2016

  Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.Act as a liaison between customers and management in order to enhance the overall customer experience.Analyze complaints from customers and provides adequate resolutions.Track proposed resolutions and follows up with customers in a timely fashion.Prepare documents and reports for future reference.Train peers in good customer service.Develop and maintains vast knowledge of the products and services being offered.Conduct surveys regarding products, services and customer service experiences.Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.