Experience

Dancom Group

• Malaysia
• Technology, Information and Internet
• 1 - 100 Employee

• Moderator

  • Jan 2023 - Present

  Online and direct interaction with clientsMarketing of IT Projects to potential clientsInternet based market research to scan for potential clientsConfidential portfolio managementMatching client requirements with the IT products

• Customer Service Representative

  • Aug 2018 - Jan 2023

  Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support. Show less



MEDIAMATH MARKETING PVT LTD.

• Punjab, Pakistan

• Sales Executive

  • Nov 2017 - Aug 2018

  Conduct market research to identify selling possibilities and evaluate deliver customer needs • Actively seek out new sales opportunities through cold calling, networking and social media • Set up meetings with potential clients and listen to their wishes and concerns • Prepare and appropriate presentations on products/services • frequency reviews and reports with sales and financial data • Ensure the availabilities of stock for sales and demonstrations • Negotiate/close deals and handles complains or objections • Collaborate with team to achieve better results Show less



EFU Life Assurance Ltd.

• Insurance
• 700 & Above Employee

• Banca Sales Consultant in NATIONAL BANK OF PAKISTAN

  • May 2017 - Oct 2017

  • Organizing sales visits • Demonstrating and presenting products • Establishing new business • Maintaining new business • Attending trade exhibitions, conferences and meeting • Reviewing sales performance • Negotiating contracts and packages • Aiming to achieve monthly or annual targets. • Organizing sales visits • Demonstrating and presenting products • Establishing new business • Maintaining new business • Attending trade exhibitions, conferences and meeting • Reviewing sales performance • Negotiating contracts and packages • Aiming to achieve monthly or annual targets.