Experience

Thompson Houston

• United States
• Hospitality
• 1 - 100 Employee

• Director of Front Office

  • Oct 2023 - Present



Texas Department of State Health Services

• United States
• Government Administration
• 700 & Above Employee

• Disaster Finance Program Specialist

  • Aug 2022 - Sep 2023

  Exhibit top organizational and analytical skills to evaluate, approve, and conduct reimbursements for Emergency Management Task Force expenses across 4 Texas regions. Reduce costs by millions and address inconsistencies by assessing labor invoices of various Texas disasters projects for COVID-19 and Winter Storm Uri. Working with more than 50 vendors to acquire the proper documentation for FEMA PA project submissions and reimbursements. Exhibit top organizational and analytical skills to evaluate, approve, and conduct reimbursements for Emergency Management Task Force expenses across 4 Texas regions. Reduce costs by millions and address inconsistencies by assessing labor invoices of various Texas disasters projects for COVID-19 and Winter Storm Uri. Working with more than 50 vendors to acquire the proper documentation for FEMA PA project submissions and reimbursements.



Brooksource

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Disaster Finance Specialist

  • Oct 2020 - Aug 2022



Proper Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• Director Of Front Office

  • Oct 2019 - Apr 2020

  • Opening department head for the Austin Proper hotel opening in Austin, Texas. Screened and onboarded the opening team colleagues for the Front Office Department, including managers, front desk hosts, and guest attendants. • Established SOP’s for Austin Proper hotel for the Front Office Department to hold standards for the company. • Implemented opening training schedules and coordinated trainers from other properties to set up the best training plan for hourly team members… Show more • Opening department head for the Austin Proper hotel opening in Austin, Texas. Screened and onboarded the opening team colleagues for the Front Office Department, including managers, front desk hosts, and guest attendants. • Established SOP’s for Austin Proper hotel for the Front Office Department to hold standards for the company. • Implemented opening training schedules and coordinated trainers from other properties to set up the best training plan for hourly team members. • Dedicated team efforts to target each incoming guest’s need in order to ensure customers satisfaction. Monitored all guest feedback for the hotel and trained team members how to enhance the guest’s Proper Hospitality experience. Show less • Opening department head for the Austin Proper hotel opening in Austin, Texas. Screened and onboarded the opening team colleagues for the Front Office Department, including managers, front desk hosts, and guest attendants. • Established SOP’s for Austin Proper hotel for the Front Office Department to hold standards for the company. • Implemented opening training schedules and coordinated trainers from other properties to set up the best training plan for hourly team members… Show more • Opening department head for the Austin Proper hotel opening in Austin, Texas. Screened and onboarded the opening team colleagues for the Front Office Department, including managers, front desk hosts, and guest attendants. • Established SOP’s for Austin Proper hotel for the Front Office Department to hold standards for the company. • Implemented opening training schedules and coordinated trainers from other properties to set up the best training plan for hourly team members. • Dedicated team efforts to target each incoming guest’s need in order to ensure customers satisfaction. Monitored all guest feedback for the hotel and trained team members how to enhance the guest’s Proper Hospitality experience. Show less



ZaZa Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• Director of Rooms

  • Dec 2017 - Jun 2019

  • Responsible for supervision, training and standards for the Front Office, Housekeeping and Security Departments. Direct contact between the hotel contracted valet and security representatives. • Coordinated with the Human Resources and other department with the on boarding process for new team members; including uniforms, bank assignments, key access, cashier identification and uniforms. • Accountable for monitoring and researching all incidents, guest claims, and negative social… Show more • Responsible for supervision, training and standards for the Front Office, Housekeeping and Security Departments. Direct contact between the hotel contracted valet and security representatives. • Coordinated with the Human Resources and other department with the on boarding process for new team members; including uniforms, bank assignments, key access, cashier identification and uniforms. • Accountable for monitoring and researching all incidents, guest claims, and negative social media to provide information and solutions to upper management • Oversaw the cash flow management to the property and distribution of change amongst all departments which totaled $45,000+. Managed the monthly audits with the accounting department and validated all petty cash transactions for the property. • Monitored the monthly department spending to guarantee it was consistently in line with the budget for the department to meet ownership expectations.

• Outlets Operations Manager

  • Jun 2017 - Dec 2017

  • Ensured all guests had a seamless experience while dining at the Monarch restaurant by safeguarding the standards for the Hotel ZaZa Brand. • Supported the Director of Food and Beverage to maintain inventories, control labor costs and meet monthly expectations from ownership. • Provided front of house team member’s menu training to ensure each was knowledgeable about all products, including each dish’s food allergy risks.

• Assistant Rooms Operations Manager

  • Aug 2014 - Jun 2017

  • Followed up on all guest issues to confirm guest satisfaction was maintained. • Guaranteed all the payroll was properly processed for the front of house employees. • Resolved internal and external problems, audited front desk payments, improved operations with service audits and provided exceptional customer service. • Conducted nightly audits for the upper management to confirm proper procedures were being followed at check in when agents secured payment from the customers.



University of Houston

• United States
• Higher Education
• 700 & Above Employee

• Director of Placement Administrative Assistant

  • Aug 2012 - Dec 2012

  Assisted in the organization, planning and execution of the Conrad N. Hilton College Career Fair Solicit industry recruiters nationwide with high conversion rate Develop and organize training program for student volunteers Assisted in the organization, planning and execution of the Conrad N. Hilton College Career Fair Solicit industry recruiters nationwide with high conversion rate Develop and organize training program for student volunteers



Hotel ZaZa Houston

• Front Desk Agent

  • Jan 2012 - Oct 2012

  Responsible for guest arrival and departure experience while utilizing Opera PMS Effectively manage guest concerns Manage routing on guest folios and house accounts Responsible for guest arrival and departure experience while utilizing Opera PMS Effectively manage guest concerns Manage routing on guest folios and house accounts



Emirates Palace by Kempinski

• Human Resources Intern

  • May 2011 - Dec 2011

  Responsible for the management of the Employee Relations section of the Human Resources Department Responsible for the management and the coordination of events for the staff Held Administrative Assistant duties for the Director of People Services Prepared presentations for the General Manager Responsible for the management of the Employee Relations section of the Human Resources Department Responsible for the management and the coordination of events for the staff Held Administrative Assistant duties for the Director of People Services Prepared presentations for the General Manager



Hilton UH

• Rotational Intern

  • Mar 2010 - May 2011

  Supervised and managed various aspects of housekeeping, including work distribution and inspections Utilized Hilton OnQ 5.15 Property Management System for Housekeeping and the Front Desk Supervised and managed various aspects of housekeeping, including work distribution and inspections Utilized Hilton OnQ 5.15 Property Management System for Housekeeping and the Front Desk



Taste of Texas

• Server

  • Jul 2009 - Jan 2010

  Took proactive approaches to ensure high guest satisfaction Built excellent and professional communication with co-workers and guests Took proactive approaches to ensure high guest satisfaction Built excellent and professional communication with co-workers and guests



Spectrum Concessions and Catering

• Venue Manager Intern

  • May 2009 - Jun 2009

  Managed concessions and catering for various PGA Golf tournaments Effectively managed the set-up and break-down of large events Managed concessions and catering for various PGA Golf tournaments Effectively managed the set-up and break-down of large events



Saltgrass Steak House

• Server

  • May 2008 - May 2009

  Worked effectively in a high paced restaurant environment while maintaining high guest satisfaction Worked effectively in a high paced restaurant environment while maintaining high guest satisfaction



Taste of Texas

• Hostess and Front Door Assistant Manager

  • Jan 2006 - Jan 2008

  Developed knowledge of the logistics of a restaurant Built customer service skills Developed knowledge of the logistics of a restaurant Built customer service skills