Customer Service Representative

• Apr 2022 - Present

Shift Leader & Catering Coordinator

• Sep 2021 - Apr 2022

Shop Manager

• May 2019 - Aug 2021

I performed basic food service duties such as preparing the entire coffee, bakery, and sandwich menus. Beyond that, I also administered digital and cash transactions, answered the phone, carried out orders to tables, and fostered the best customer service experience possible. I also earned a food manager certification, opened and closed the restaurant, and performed full inventories of the shop weekly. Other duties included managing the weekly schedule, monitoring the progress and behavior of the other employees, training new hires, and acting as an intermediary between the shop owners and my team. The day-to-day quality and consistency of the shop was primarily my responsibility so the owners could pursue outside business opportunities. Show less

Retail Cashier

• May 2018 - Sep 2018

I performed basic sales functions such as operating a cash register, administering proper change, and maintaining the quality of both the customer's experience and their products. Each experience with a customer was not only a transaction but an interaction in which I had to increase the likelihood of their returning patronage to the best of my ability. This also applied to interactions on the floor of the store. From the moment I entered the store, I became an agent of the customers within and away from my primary workstation, and I endeavored to create consistent, efficient customer service that did not feel overly tedious. Show less

Summer Camp Counselor

• Jun 2017 - Aug 2017

I supervised the well-being and safety of an average of twenty to thirty children during summer activities such as gameplay, swimming, and preparatory studies for the oncoming school year. More often than not, I worked with children aged five to six, but I also supervised other children between seven and twelve when needed. My primary duties ensured that the children enjoyed themselves without encountering allergens, injury, or overly arduous social struggles. Beyond that, my only other duty was to communicate openly and frankly with parents to understand their child's individual needs while also ensuring that they trusted me as a sufficient authority figure in their child's care. Show less