Communications Manager

• Dec 2021 - Present

User Community Lead

• Jan 2021 - Dec 2021

Facilitated webinars, large group experiences and focus groups centered around product development, new features and customer satisfaction Monitored community channels, promote discussion and develop and manage a customer loyalty program Created and conducted a quarterly index survey as well as analyzed and compiled data Facilitated webinars, large group experiences and focus groups centered around product development, new features and customer satisfaction Monitored community channels, promote discussion and develop and manage a customer loyalty program Created and conducted a quarterly index survey as well as analyzed and compiled data

Attractions Hostess- Disney College Program

• Aug 2019 - Jan 2020

Delivered safe, courteous, and efficient guest service in a high-volume and fast-paced environment Assisted and communicated with thousands of guests from around the world in the attraction and surrounding land Worked independently and with a team to meet hourly and daily efficiency goals Utilized and operated ride equipment and other technologies such as Disney FastPass+ Delivered safe, courteous, and efficient guest service in a high-volume and fast-paced environment Assisted and communicated with thousands of guests from around the world in the attraction and surrounding land Worked independently and with a team to meet hourly and daily efficiency goals Utilized and operated ride equipment and other technologies such as Disney FastPass+

Seasonal Sales Associate and Tour Guide

• Sep 2013 - Aug 2019

Processed guest purchases including cash and card transactions Maintained a balanced cash drawer Memorized a script to lead guided tractor tours of the orchard and give instructions for picking produce Ensured guest safety during tractor tours and picking produce Answered guest questions about the grounds, products and history of the orchard Managed crowds and worked to serve guests efficiently Processed guest purchases including cash and card transactions Maintained a balanced cash drawer Memorized a script to lead guided tractor tours of the orchard and give instructions for picking produce Ensured guest safety during tractor tours and picking produce Answered guest questions about the grounds, products and history of the orchard Managed crowds and worked to serve guests efficiently

Communications Director

• Feb 2019 - Jul 2019

Led graphic design process to create visually engaging promotion Developed and reviewed copy for church bulletin, social media, web, emails, etc. Led content creation and managed updates for church website, app and social media Collaborated with staff to ensure events and announcements were communicated on time Led graphic design process to create visually engaging promotion Developed and reviewed copy for church bulletin, social media, web, emails, etc. Led content creation and managed updates for church website, app and social media Collaborated with staff to ensure events and announcements were communicated on time

Public Relations Intern

• Aug 2018 - May 2019

Designed graphics and flyers to promote ministry events, including a weekly bulletin and an alumni newsletter Managed social media accounts and kept ministry website up-to-date Led public relations team in thinking creatively to produce a variety of content Operated digital camera equipment and photographed ministry events Designed graphics and flyers to promote ministry events, including a weekly bulletin and an alumni newsletter Managed social media accounts and kept ministry website up-to-date Led public relations team in thinking creatively to produce a variety of content Operated digital camera equipment and photographed ministry events

Student Stage Crew

• Oct 2016 - May 2019

Assisted touring companies with load-in and load-out of outside equipment Assisted with costume changes, door opening, and stage changes during shows at the facility Operated lighting and sound equipment Assembled and disassembled sets and equipment Answered artist and guest questions before, during, and after shows at the facility Assisted touring companies with load-in and load-out of outside equipment Assisted with costume changes, door opening, and stage changes during shows at the facility Operated lighting and sound equipment Assembled and disassembled sets and equipment Answered artist and guest questions before, during, and after shows at the facility

Dance Instructor/Teacher's Assistant

• Sep 2011 - May 2015

Taught dance techniques of ballet, jazz, tap, hip-hop, and musical theatre to children ages 3-18 Created fun, structured, and educational environment for children Choreographed and taught group dances for performance in annual shows Assisted with costume changes, managing groups of students, and moving props and costumes during shows Taught dance techniques of ballet, jazz, tap, hip-hop, and musical theatre to children ages 3-18 Created fun, structured, and educational environment for children Choreographed and taught group dances for performance in annual shows Assisted with costume changes, managing groups of students, and moving props and costumes during shows