Mary Raphaelle Huela
Software Support Specialist at Synersys Consulting- Claim this Profile
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Bio
Experience
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Synersys Consulting
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Philippines
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IT Services and IT Consulting
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1 - 100 Employee
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Software Support Specialist
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Sep 2018 - Present
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Cluster Head
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Jan 2016 - Nov 2018
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SMITS, Inc. - IT Company of San Miguel Corporation
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Philippines
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IT Services and IT Consulting
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200 - 300 Employee
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IT Application Specialist
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Feb 2017 - Feb 2018
IT Facilities Specialist IT Operations - Business Applications Major Accomplishments: Provide 2nd-level application support through online portal, email and phone to all San Miguel Corp.'s subsidiaries and clients with these systems and applications: • E-Travel Management System (ETMS), Travel Management Express (TMEX) Maintenance support for San Miguel Corporation's travelling system. • eFoods, eServe Monitoring and maintenance support and reports creation for San Miguel Foods Inc. (SMFI) and San Miguel Brewery Inc. (SMBI). • SMC Eleaves, SMYPC Eleaves, SMITS Eleaves Maintenance support and reports creation for electronic filing of leaves in Lotus Notes/SMC Eleaves (San Miguel Corp.), SMYPC Eleaves (San Miguel Yamamura Philippines Corp.) and SMITS Eleaves (San Miguel IT Services Inc.). • Online Time Record and Keeping System (ON-TRAKS) Maintenance support of time recording, employee scheduling and payroll scheduling of San Miguel Brewery Inc. (SMBI). • MORPH (Material and Customer Master Data Maintenance) Maintenance support for workflows and creation of accounts and forms for Material and Customer data of San Miguel Pure Foods Inc (SMFI). • Enterprise Content Management System (ECMS) Maintenance support and creation of accounts, basic forms and workflow including IT Services Workflow System of various subsidiaries of San Miguel Corp. • Business Concerns Management System (BCMS) Creation of accounts and maintenance of scope/area for various subsidiaries of San Miguel Corp. • Oracle Demantra Monitoring maintenance support of demand management, sales and operations planning, and trade promotions management solutions of San Miguel Foods Inc. (SMFI). • SAP Solutions Manager (SOLMAN), ServiceNow Monitoring of tickets, issue response and resolution and create reports for systems and applications. Show less
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Intern - Web Developer/Designer
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Nov 2015 - Mar 2016
Intern Creation of website for PHRCS: http://marachuela.wix.com/phrcs. Intern Creation of website for PHRCS: http://marachuela.wix.com/phrcs.
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Education
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Polytechnic University of the Philippines
Bachelor of Science - BS, Information Technology