Experience

AutoTraderSA

• South Africa
• Advertising Services
• 1 - 100 Employee

• Customer Support Executive

  • Apr 2014 - Present

  Responsible for the technical support and on-boarding of 57 dealersAchievements to date:• Migrated 80% of customer base from one product to another in 3 weeks• Completed on-boarding with all customers within SLA time frame• Achieved above average scores for KPI’s consistently• Maintained client stock levels and ensured it was up to date and fully loaded as required• Built and maintained successful relationships with clientsDuties & Responsibilities:- To provide Field Support to dealers using AutoFuzion (previously Dealer Edit), ensuring the stable operation of customer purchased products. - This includes installing, maintaining, supporting and optimizing all products. To drive service success that improves customer satisfaction, maximizes retention and increases profitability, while embracing our company philosophy.- This role will interface directly with Customers.Training / On-boarding- To install and train all customers on AutoFuzion, on all available products from the company including all response products- To monitor customer engagement levels on a weekly basis, thus identifying gaps and address with appropriate guidanceSupport- To maintain customers current AutoFuzion systems and tools- To provide technical product training and user functionality training to customer base when required- To resolve customer issues with software with the agreed SLA time (within 24 Hours)- To ensure customer satisfaction is maintained – regular CSI’s will be completed (monthly)- To escalate technical issues to line manager and IT as needed.- To provide product feedback/customer suggestions to line manager Show less

• Sales Support Agent

  • Jul 2011 - Mar 2014

  Achievements:• Create print adverts with proof to client before deadline• Stock efficiently and accurately uploaded to website• Accurate changes made timeously to magazine adverts• Built and maintained successful relationships with clientsDuties & Responsibilities:- To call on customers for the purpose of collecting copy and photographs as well as provide and fulfil a training function for all products available from the company whilst actively living the corporate value system. Show less

• Administrator

  • Jan 2001 - Jun 2011

  Territory Photo Agent06.2010 – 16.2011Copy Collector10-2005 – 05.2010 Freelancer (various admin related roles)01.2001 – 09.2005



Various

• Administrator

  • Jan 1975 - Dec 1999

  ARC Light Alloy 4X4 Accessories P.A./Customer Relations, Quotations, Sales 1999 Carl’s Foods Girl Friday 1998 Part Time Employment/ Stay at home mom 1994 – 1997 Food & Nutritional Products (Nestlé) Secretary/P.A. to National Sales Manager 1981 – 1994 Klapmuts Concrete Products Receptionist/Girl Friday 1981 Corobrik Transvaal Secretary to Personnel Manager 1979 – 1980 Creamer, Rae & Co. Chartered Accountants Balance Sheet Typist/Receptionist 1975 – 1979 Show less