Experience

Co-op Solutions

• United States
• Financial Services
• 700 & Above Employee

• Contact Center Generalist

  • Apr 2012 - Present

• Contact generalist

  • Apr 2012 - Present



Gaylord Texan Resort and Convention Center

• Grapevine, TX

• Reservation and Guest Care Agent

  • Aug 2010 - Jan 2011

  Exceed company objectives in booking rooms, selling Christmas events, answering customer inquiries internal and external, assuring customer satisfaction, and providing prompt dispatch of resort personnel to address overnight room requests. Exceed company objectives in booking rooms, selling Christmas events, answering customer inquiries internal and external, assuring customer satisfaction, and providing prompt dispatch of resort personnel to address overnight room requests.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative II

  • Apr 1997 - Jan 2007

  Served as a single point of contact for administrative assistance and process failure escalations for hardware engineers. Ordered equipment changes and supplied field technicians with packing material part numbers and area product specialists. Promoted to a dual role inspecting the workload of 20 customer service representatives and making recommendations for improvement. Served as a single point of contact for administrative assistance and process failure escalations for hardware engineers. Ordered equipment changes and supplied field technicians with packing material part numbers and area product specialists. Promoted to a dual role inspecting the workload of 20 customer service representatives and making recommendations for improvement.