Director of People Operations

• Feb 2022 - Present

I am lucky to spend my days leading Eight Bit Studio's People Operations and driving our people strategy and projects across all our teams. In my role, I own people strategy, culture, full cycle recruiting, candidate experience, new hire on-boarding, organizational change, benefits, employee growth, general people operations admin, and much more! I love working to create an inclusive, people-first, remote environment for our team so they can make awesome digital products for our… Show more I am lucky to spend my days leading Eight Bit Studio's People Operations and driving our people strategy and projects across all our teams. In my role, I own people strategy, culture, full cycle recruiting, candidate experience, new hire on-boarding, organizational change, benefits, employee growth, general people operations admin, and much more! I love working to create an inclusive, people-first, remote environment for our team so they can make awesome digital products for our clients.

People Operations Manager

• Jan 2019 - Apr 2022

Talent and Human Resources Partner

• Sep 2019 - Nov 2019

As a part-time, contract Talent Partner, I supported the recruitment and hiring process on key roles. I also offered strategic guidance on talent operations and candidate experience to the Financial Health Network leadership team. As a part-time, contract Talent Partner, I supported the recruitment and hiring process on key roles. I also offered strategic guidance on talent operations and candidate experience to the Financial Health Network leadership team.

Human Resources Coordinator - Payroll and Benefits

• Dec 2017 - Jan 2019

With a people-first focus, I coordinated payroll and benefits for a rapidly growing dental support organization. I supported the affiliation, on-boarding, and systems integrations of new practices into the Elite Dental Partners network and provided HR support and guidance to our office managers and team members. I took the lead in implementing new payroll process improvements to match our rapid scaling and strategically designed better ways to create a seamless affiliation for… Show more With a people-first focus, I coordinated payroll and benefits for a rapidly growing dental support organization. I supported the affiliation, on-boarding, and systems integrations of new practices into the Elite Dental Partners network and provided HR support and guidance to our office managers and team members. I took the lead in implementing new payroll process improvements to match our rapid scaling and strategically designed better ways to create a seamless affiliation for our new team members. I processed a bi-weekly payroll for 1000+ employees across multiple states and I supported last years open enrollment and benefits changes for our organization. One of my goals in this role was to develop better systems to match our growth, and I worked closely with the finance, operations, and the executive team to build the best support organization possible. Show less With a people-first focus, I coordinated payroll and benefits for a rapidly growing dental support organization. I supported the affiliation, on-boarding, and systems integrations of new practices into the Elite Dental Partners network and provided HR support and guidance to our office managers and team members. I took the lead in implementing new payroll process improvements to match our rapid scaling and strategically designed better ways to create a seamless affiliation for… Show more With a people-first focus, I coordinated payroll and benefits for a rapidly growing dental support organization. I supported the affiliation, on-boarding, and systems integrations of new practices into the Elite Dental Partners network and provided HR support and guidance to our office managers and team members. I took the lead in implementing new payroll process improvements to match our rapid scaling and strategically designed better ways to create a seamless affiliation for our new team members. I processed a bi-weekly payroll for 1000+ employees across multiple states and I supported last years open enrollment and benefits changes for our organization. One of my goals in this role was to develop better systems to match our growth, and I worked closely with the finance, operations, and the executive team to build the best support organization possible. Show less

Operations Manager

• Jun 2016 - Jun 2017

I led city operations for a fast-growing hospitality brand improving the way travelers stay in Chicago and around the globe! I managed a team of hospitality agents and operated 130+ Sonder properties around the city of Chicago. As Operations Manager, I owned quality assurance, day to day hospitality and property management, housekeeping operations, partnership management, vendor relationships and our building an incredible guest experience. Since joining the company in July, I was… Show more I led city operations for a fast-growing hospitality brand improving the way travelers stay in Chicago and around the globe! I managed a team of hospitality agents and operated 130+ Sonder properties around the city of Chicago. As Operations Manager, I owned quality assurance, day to day hospitality and property management, housekeeping operations, partnership management, vendor relationships and our building an incredible guest experience. Since joining the company in July, I was instrumental in lifting the city NPS by over 30 points and making Chicago one of the highest performing cities in the company. To move the market forward I hired a stellar support team, focused on guest experience, and improved overall operational processes. I received the NPS award, the Hospitality Award and the Overall City Performance award at our Company Quarterly Forum held in Montreal in October of 2016, all while the city grew from 60 units to 100 in just a few months. Show less I led city operations for a fast-growing hospitality brand improving the way travelers stay in Chicago and around the globe! I managed a team of hospitality agents and operated 130+ Sonder properties around the city of Chicago. As Operations Manager, I owned quality assurance, day to day hospitality and property management, housekeeping operations, partnership management, vendor relationships and our building an incredible guest experience. Since joining the company in July, I was… Show more I led city operations for a fast-growing hospitality brand improving the way travelers stay in Chicago and around the globe! I managed a team of hospitality agents and operated 130+ Sonder properties around the city of Chicago. As Operations Manager, I owned quality assurance, day to day hospitality and property management, housekeeping operations, partnership management, vendor relationships and our building an incredible guest experience. Since joining the company in July, I was instrumental in lifting the city NPS by over 30 points and making Chicago one of the highest performing cities in the company. To move the market forward I hired a stellar support team, focused on guest experience, and improved overall operational processes. I received the NPS award, the Hospitality Award and the Overall City Performance award at our Company Quarterly Forum held in Montreal in October of 2016, all while the city grew from 60 units to 100 in just a few months. Show less

City Operations & Logistics Manager

• Jan 2016 - Apr 2016

Led 24/7 city operations to ensure our team of 30 operators are delivering 5 star service in Q cleaning and Q assistant services to our 40+ clients. Owned scheduling, performance management, and development for all service operators. Collaborated with the client-facing team to problem solve service delivery issues and coached operators to execute operationally. Stabilized city operations by training new supervisor, refining scheduling processes and streamlining staff… Show more Led 24/7 city operations to ensure our team of 30 operators are delivering 5 star service in Q cleaning and Q assistant services to our 40+ clients. Owned scheduling, performance management, and development for all service operators. Collaborated with the client-facing team to problem solve service delivery issues and coached operators to execute operationally. Stabilized city operations by training new supervisor, refining scheduling processes and streamlining staff communication. Represented Q Chicago in company Culture Club and drives connection and community for our operators. **Q makes it easy to run an office, by providing awesome office cleaning and other smart services to help office operations run smoothly. The service comes with an iPad that’s installed for free in your office, and lets office managers and teams manage cleaning schedules, restock supplies, and order on-demand handymen. Show less Led 24/7 city operations to ensure our team of 30 operators are delivering 5 star service in Q cleaning and Q assistant services to our 40+ clients. Owned scheduling, performance management, and development for all service operators. Collaborated with the client-facing team to problem solve service delivery issues and coached operators to execute operationally. Stabilized city operations by training new supervisor, refining scheduling processes and streamlining staff… Show more Led 24/7 city operations to ensure our team of 30 operators are delivering 5 star service in Q cleaning and Q assistant services to our 40+ clients. Owned scheduling, performance management, and development for all service operators. Collaborated with the client-facing team to problem solve service delivery issues and coached operators to execute operationally. Stabilized city operations by training new supervisor, refining scheduling processes and streamlining staff communication. Represented Q Chicago in company Culture Club and drives connection and community for our operators. **Q makes it easy to run an office, by providing awesome office cleaning and other smart services to help office operations run smoothly. The service comes with an iPad that’s installed for free in your office, and lets office managers and teams manage cleaning schedules, restock supplies, and order on-demand handymen. Show less

Studio Manager

• Oct 2013 - Jan 2016

I managed studio with revenue goal of over 1 million dollars annually and surpassed both Q1 and Q2 budget goals. As manager, I led staff of 65 instructors, both full and part time, who surpassed the company NPS standard earning a 90% score on customer service and teaching quality. I also managed new instructor on-boarding funnel, delivered regular feedback and quality assurance meetings and managed performance for all home studio instructors. I am especially proud of supporting the growth of… Show more I managed studio with revenue goal of over 1 million dollars annually and surpassed both Q1 and Q2 budget goals. As manager, I led staff of 65 instructors, both full and part time, who surpassed the company NPS standard earning a 90% score on customer service and teaching quality. I also managed new instructor on-boarding funnel, delivered regular feedback and quality assurance meetings and managed performance for all home studio instructors. I am especially proud of supporting the growth of top preforming Assistant Studio Manager In addition, I facilitated quarterly Yoga Teacher Trainings to groups of 15-20 students over 8 weeks and taught yoga classes in studio. Tools: Taleo, MindBodyOnline and SalesForce, Outlook Show less I managed studio with revenue goal of over 1 million dollars annually and surpassed both Q1 and Q2 budget goals. As manager, I led staff of 65 instructors, both full and part time, who surpassed the company NPS standard earning a 90% score on customer service and teaching quality. I also managed new instructor on-boarding funnel, delivered regular feedback and quality assurance meetings and managed performance for all home studio instructors. I am especially proud of supporting the growth of… Show more I managed studio with revenue goal of over 1 million dollars annually and surpassed both Q1 and Q2 budget goals. As manager, I led staff of 65 instructors, both full and part time, who surpassed the company NPS standard earning a 90% score on customer service and teaching quality. I also managed new instructor on-boarding funnel, delivered regular feedback and quality assurance meetings and managed performance for all home studio instructors. I am especially proud of supporting the growth of top preforming Assistant Studio Manager In addition, I facilitated quarterly Yoga Teacher Trainings to groups of 15-20 students over 8 weeks and taught yoga classes in studio. Tools: Taleo, MindBodyOnline and SalesForce, Outlook Show less

Healthy Start Program Case Manager

• Apr 2010 - Jul 2012

Provided intensive case management and medical tracking for 30 high-risk young mothers and their children Ensured pregnant clients had an understanding prenatal health and were able to access comprehensive prenatal medical care Assisted clients in navigating state benefits systems and health care delivery systems Conducted bi-monthly home visits with clients and their families Coordinated and facilitated educational workshops and… Show more Provided intensive case management and medical tracking for 30 high-risk young mothers and their children Ensured pregnant clients had an understanding prenatal health and were able to access comprehensive prenatal medical care Assisted clients in navigating state benefits systems and health care delivery systems Conducted bi-monthly home visits with clients and their families Coordinated and facilitated educational workshops and activities for clients and their children Tracked client's medical visits, calculated monthly statistics and outcomes, wrote daily case notes, maintained physical and electronic client files Show less Provided intensive case management and medical tracking for 30 high-risk young mothers and their children Ensured pregnant clients had an understanding prenatal health and were able to access comprehensive prenatal medical care Assisted clients in navigating state benefits systems and health care delivery systems Conducted bi-monthly home visits with clients and their families Coordinated and facilitated educational workshops and… Show more Provided intensive case management and medical tracking for 30 high-risk young mothers and their children Ensured pregnant clients had an understanding prenatal health and were able to access comprehensive prenatal medical care Assisted clients in navigating state benefits systems and health care delivery systems Conducted bi-monthly home visits with clients and their families Coordinated and facilitated educational workshops and activities for clients and their children Tracked client's medical visits, calculated monthly statistics and outcomes, wrote daily case notes, maintained physical and electronic client files Show less