Experience

USCutter

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Agent

  • Mar 2020 - Present

  Customer service agent in Returns and Claims. Sole customer contact for orders placed through Amazon, eBay, and Walmart platforms, providing sales information and base product support; establishing and maintaining policies and processes there. Working closely with warehouse and marketing teams to ensure orders on side platforms make it out on time and problem-solving should there ever be a reason they don't. Working alongside other agents to ensure efficiency and effectiveness of resolutions, as well as answering questions regarding policy, product, and process. Courier contact for shipments lost in transit, delivered inappropriately, and for return pickups. RMA for storefront and side platforms. Show less



unemployed

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• unemployed

  • Aug 2010 - Present

  After leaving the state I worked my previous job in, I have largely taken up a role in helping around the house with a disabled sibling, acted as caretaker for elderly grandparents until their passing, and periods of volunteer work at a nearby church. Also have helped address the feral cat population by getting them to the vet and fixed, keeping them out of trouble, and finding homes. Went back to school for a time to improve upon areas where I was dissatisfied. After leaving the state I worked my previous job in, I have largely taken up a role in helping around the house with a disabled sibling, acted as caretaker for elderly grandparents until their passing, and periods of volunteer work at a nearby church. Also have helped address the feral cat population by getting them to the vet and fixed, keeping them out of trouble, and finding homes. Went back to school for a time to improve upon areas where I was dissatisfied.



PetSmart

• United States
• Retail
• 700 & Above Employee

• sales associate

  • 2009 - 2010

  Part-time, worked with predominately fish, habitat-related goods, and register. Part-time, worked with predominately fish, habitat-related goods, and register.



Fairfax County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher/Substitute Teacher's Aid

  • 2007 - 2008

  Running classroom in place of a teacher, keeping students on task and on schedule, working with students, assisting with assignments where necessary and possible, and providing assistance to co-teachers. Running classroom in place of a teacher, keeping students on task and on schedule, working with students, assisting with assignments where necessary and possible, and providing assistance to co-teachers.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Register

  • 2004 - 2004

  Summer job; employment was cut short due to family emergency. Summer job; employment was cut short due to family emergency.



Don Morgan Air Conditioning

• Data Entry

  • 2003 - 2004

  Can't precisely remember the dates, but it was an intermittent, between-college-semesters job. Taking calls, entering dates, payments made and due, and request specifics, all input into Microsoft Excel for organization and record-keeping. Can't precisely remember the dates, but it was an intermittent, between-college-semesters job. Taking calls, entering dates, payments made and due, and request specifics, all input into Microsoft Excel for organization and record-keeping.