Director, Marketing & Events

• Apr 2021 - Present

Catering Sales Manager

• May 2018 - Present

- Planned and sold group activity on-property utilizing resorts event space.- Negotiated group business, meeting room rentals, and hotel services within the catering and wedding markets in accordance with the revenue goal.- Identified and pursued new and repeat business through prospecting, visits, site tours, lunches and networking events.- On-property liaison for event activity from sale through facilitation of the event including meeting guests and ensuring all details for the event will meet and exceed expectations. Show less

Hotel Sales Coordinator

• Sep 2017 - May 2018

-Responded and distributed all incoming sales calls and inquiries in a timely manner.-Managed all room blocks, cutoff dates andpaymentdetails.-Prepared and distributed contracts, Banquet Event Orders, daily event sheets and reports.-Coordinated and communicated group events and overnights to each department to ensure a maximum level of guest service and satisfaction achieved and maintained during entirety of their stay.

Casino Host

• Feb 2017 - Aug 2017

» Assisted new premium players by identifying interests and encouraging a higher number of visits to the property, player events, personalized notes, and follow-up phone calls» Coordinated guest visits; including complementary meals, show reservations, and hotel stays based on gaming action» Assisted guests with questions and special requests to ensure maximum convenience and comfort» Ensured all guests were well informed of all special events, promotions and entertainment that took place Show less

Market Research Coordinator

• Sep 2016 - Feb 2017

» Managed, maintained and updated the property Delphi database of client accounts, contracts, leads and activities» Served as the communication link between Sales, Catering, Convention Services and management» Executed end of month reporting based on goals and production numbers» Prepared all correspondence in regards to commission, rebate and housing fees» Assisted the Director of Sales & Marketing with daily, weekly, monthly and budgeting reports

Loyalty Ambassador

• Feb 2015 - Sep 2016

» Developed proactive personal relationships with Select Guests and GHA Discovery members and acted as a point of contact» Identified all arriving Select Guests to ensure all personalized preferences, benefits, and amenities are received.» Resolved and followed up with all complaints» Trained, educated and motivated all hotel associates regarding the Select Guest program» Implemented a Select Guest enrollment contest with incentives to focus andincrease enrollment numbers

Guest Service Agent

• Sep 2014 - Feb 2015

» Processed guest check-ins and check-outs of the 375 room city center hotel based on Omni’s Moment of Service» Listened to guest inquiries and provided appropriate responses.» Communicated with other departments relating to guest requests

Visitor Center Coordinator

• Dec 2013 - Aug 2014

» Responded to information inquiries from the general public, visitors, and membership through email, phone, fax and walk-ins » Coordinated the Chamber’s Brochure Program, by monitoring the inventory of the Chamber’s visitor information centers through a database, producing monthly reports from visitor tracking statistics, ordering brochures and fulfilling shipments » Identified edits and changes from previous years’ travel guides to help produce the 2014 Seneca County Travel Guide » Received and distributed mail and recorded payments » Maintained accurate tourism and membership information in Chamber Master » Updated Chamber websites and event calendars » Assisted in planning and preparing for Chamber events Show less

Front Desk Agent

• May 2013 - Oct 2013

• Checked guests in and out of the 114 room resort • Communicated with other departments relating to guest requests such as the Bell Man, Housekeeping, Engineering, and Food and Beverage. • Responded to guest complaints and requests to ensure guest satisfaction throughout their stay • Responsible to complete daily reports such as Harbor View Daily, Guest Requests, Room Rate Variance, and Cash Drops. • Checked guests in and out of the 114 room resort • Communicated with other departments relating to guest requests such as the Bell Man, Housekeeping, Engineering, and Food and Beverage. • Responded to guest complaints and requests to ensure guest satisfaction throughout their stay • Responsible to complete daily reports such as Harbor View Daily, Guest Requests, Room Rate Variance, and Cash Drops.

Front Desk Agent

• May 2011 - Aug 2012

• Checked guests in and out of the 47 room property • Addressed guest complaints and concerns pertaining to accommodations and rates • Fulfilled guest requests pertaining to the room, amenities, and area related questions • Checked and revised housekeeping by assisting as Housekeeping Manager • Checked guests in and out of the 47 room property • Addressed guest complaints and concerns pertaining to accommodations and rates • Fulfilled guest requests pertaining to the room, amenities, and area related questions • Checked and revised housekeeping by assisting as Housekeeping Manager

Travel Practicum Intern

• Dec 2010 - Feb 2011

• Mastered the history of Rhode Island in order to give detailed tours everyday at the Rhode Island State House • Greeted and assisted passengers in person and by phone at T.F. Green Airport: collected and distributed pamphlets and information on local attractions and transportation • Learned the mechanics of transportation and the travel industry, including data input as an assistant at AAA Travel • Planned and facilitated a day tour for 24 people in Hawaii which included dining, site-seeing, and excursions Show less

Housekeeping

• May 2010 - Aug 2010

• Maintained proper linens and made beds to assist head housekeepers • Anticipated and responded to guest requests and needs in a courteous, professional manner • Applied general housekeeping to guest rooms and public areas • Maintained proper linens and made beds to assist head housekeepers • Anticipated and responded to guest requests and needs in a courteous, professional manner • Applied general housekeeping to guest rooms and public areas