Experience

Hollis Cobb Associates

• Financial Services
• 100 - 200 Employee

• Pre Registration Associate

  • May 2021 - Present

  Handle inbound and outbound calls for Emory radiology appointments. Register and run estimates for patients responsibility. Collect on accounts while providing excellent customer service. Handle inbound and outbound calls for Emory radiology appointments. Register and run estimates for patients responsibility. Collect on accounts while providing excellent customer service.



Change Healthcare

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Chart Retrieval Specialist

  • Feb 2019 - Aug 2019

  Call doctors office and hospital to set appointments to retrieve charts for a medical record review for HEDIS and Risk Adjustment. Call doctors office and hospital to set appointments to retrieve charts for a medical record review for HEDIS and Risk Adjustment.



GLOBAL POWERTRAIN SYSTEM

• Customer Service Representative

  • Apr 2014 - May 2017

  Assist Aamco centers with pricing, availability and tracking of transmissions. Sell upgraded warranties. Assist Aamco centers with pricing, availability and tracking of transmissions. Sell upgraded warranties.



ACE Cash Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 2011 - Nov 2012

  Assisted customers with check cashing services and other cash flow transactions. tracked the accounting of incoming financial transaction and made daily deposits. Sell auto insurance and prepaid cards Assisted customers with check cashing services and other cash flow transactions. tracked the accounting of incoming financial transaction and made daily deposits. Sell auto insurance and prepaid cards



LITTON LOAN SERVICING

• Mortgage Loan Counselor

  • Mar 2007 - Oct 2009

  Collected delinquent mortgage accounts. Researched misapplied payments, payment disputes, credit corrections, tax insurance and HOA issue. Manged customer accounts, along with following up with customers. Collected delinquent mortgage accounts. Researched misapplied payments, payment disputes, credit corrections, tax insurance and HOA issue. Manged customer accounts, along with following up with customers.



Compucredit Corporation

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2004 - Dec 2007

  Handled inbound and outbound calls in a fast paced call center for the purpose of payment application, payment research and customer service inquires. Managed and researched account for any unresolved issues and followed up with the customers with a prompt resolution Handled inbound and outbound calls in a fast paced call center for the purpose of payment application, payment research and customer service inquires. Managed and researched account for any unresolved issues and followed up with the customers with a prompt resolution



Risk Mangagement

• Customer Service Representative/ Certified Collector

  • Dec 2003 - Dec 2004

  Handled inbound and outbound calls to customers to resolve inquiries and billing issues, negotiated payment arrangements for customers for full balances and settlements. Managed customers accounts along with following up with customers. Handled inbound and outbound calls to customers to resolve inquiries and billing issues, negotiated payment arrangements for customers for full balances and settlements. Managed customers accounts along with following up with customers.