Manager of Tour Operations

• Nov 2021 - Present

Project Specialist - Fairbanks Coordinator - Adventure Specialist - Tour Guide

• Feb 2015 - Jan 2022

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 December 2020 - December 2021 ▪ Manage daily operations, perform inventory, and develop trip design of small group adventure tours. 𝗙𝗮𝗶𝗿𝗯𝗮𝗻𝗸𝘀 𝗦𝗮𝘁𝗲𝗹𝗹𝗶𝘁𝗲 𝗕𝗿𝗮𝗻𝗰𝗵 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗼𝗿 November 2018 - March 2019 ▪ Developed Northern Lights Getaway program and procedures while developing first Salmon Berry satellite branch. ▪ Developed relationships and partnered with Destination Management Organization and third-party vendors to expand guest offerings and ensure high Guest Service Standards. 𝗔𝗱𝘃𝗲𝗻𝘁𝘂𝗿𝗲 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 April 2017 - November 2018 ▪ Designed trips for FIT and small group tours. This included a wide range of customer types and travel products. 𝗧𝗼𝘂𝗿 𝗚𝘂𝗶𝗱𝗲 February 2015-April 2016 ▪ Led small group adventure tours. Show less

Tour Guide

• Feb 2020 - Mar 2020

▪ Delivered high-quality Shore Excursions in Alta, Norway, for group sizes ranging from twelve to one-hundred and twenty Cruise Ship Passengers. ▪ Tours included Northern Lights Experiences, Dog Sledding, and Cultural & Heritage Discovery Experiences. ▪ Delivered high-quality Shore Excursions in Alta, Norway, for group sizes ranging from twelve to one-hundred and twenty Cruise Ship Passengers. ▪ Tours included Northern Lights Experiences, Dog Sledding, and Cultural & Heritage Discovery Experiences.

Domestic Travel Agent

• Oct 2016 - Mar 2017

▪ Developed and Delivered product knowledge of US destinations including travel trends. ▪ Utilized CRMs to book, document, and invoice clients. ▪ Managed large range of products, matching guests to their ideal products, and ensuring guest satisfaction. ▪ Developed and Delivered product knowledge of US destinations including travel trends. ▪ Utilized CRMs to book, document, and invoice clients. ▪ Managed large range of products, matching guests to their ideal products, and ensuring guest satisfaction.

Guest Services Intern

• May 2016 - Sep 2016

▪ I had the unique opportunity to participate in an internship opportunity at Our Chalet, an International Girl Guide/Girl Scout center located in Abeldoben, Switzerland, offering year-round activities, special events, and conferences for Girl Guides, Girl Scouts, and leaders from around the world. ▪ Demonstrated cross-cultural communications skills by training, mentoring and counseling international groups of volunteers in the retail shop, housekeeping, and tour guiding. ▪ Wrote the guide for Guests with Disabilities utilizing the Switzerland Accessibility Laws as guideline. Show less

Manager-on-Duty - Supervisor

• Oct 2014 - Feb 2015

𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿 October 2014 - February 2015 ▪ Led teams in multiple lines of business including Housekeeping, Front Desk, Food and Beverage, and Catering. ▪ Performed Interviews, trained, developed, and evaluated team members to provide excellent Guest Service. 𝗠𝗮𝗻𝗮𝗴𝗲𝗿-𝗼𝗻-𝗗𝘂𝘁𝘆 May 2014 - September 2014 ▪ Raised Guest Services satisfaction, bringing the Westmark Anchorage to be within the top ten best reviewed hotels on Trip Advisor. ▪ Partnered with Land Tour operations to ensure efficient check-in for Cruise Tours. Show less

Concierge - Attractions Hostess

• Jun 2010 - Mar 2014

𝗖𝗼𝗻𝗰𝗶𝗲𝗿𝗴𝗲 January 2013 - March 2014 ▪ Assisted with high volume of guests by making dining reservations, booking theme park and special event tickets, and other recreational activities throughout the resort. ▪ Provided a seamless check-in experience while ensuring guests received accurate information about Disney Theme Park and Resort wide experiences. ▪ I took part in the initial rollout of My Disney Experience, which allows guests to enter Theme Parks, manage reservations, and make purchases throughout the resort through the use of the MagicBand and phone app. 𝗧𝗵𝗲𝗺𝗲 𝗣𝗮𝗿𝗸 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗛𝗼𝘀𝘁 June 2010 - December 2010 ▪ To continue my guest services career, I performed various roles, such as attraction hostess, which enhanced the Disney Theme Park Experience for guests by ensuring Safety, Courtesy, Show, Efficiency and Inclusion. Show less

Interpretive National Park Ranger - Education Technician

• Sep 2011 - Feb 2012

𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 September 2011-February 2012 ▪ Led educational outreach programs for grades K-12. 𝗜𝗻𝘁𝗲𝗿𝗽𝗿𝗲𝘁𝗶𝘃𝗲 𝗣𝗮𝗿𝗸 𝗥𝗮𝗻𝗴𝗲𝗿 June 2011-September 2011 ▪ Developed creative interpretive content including podcasts, videos, and music for AlaskaCenters.gov. ▪ Developed and led walking tours for up to 70 people to help them discover the beauty of our National Parks. 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 September 2011-February 2012 ▪ Led educational outreach programs for grades K-12. 𝗜𝗻𝘁𝗲𝗿𝗽𝗿𝗲𝘁𝗶𝘃𝗲 𝗣𝗮𝗿𝗸 𝗥𝗮𝗻𝗴𝗲𝗿 June 2011-September 2011 ▪ Developed creative interpretive content including podcasts, videos, and music for AlaskaCenters.gov. ▪ Developed and led walking tours for up to 70 people to help them discover the beauty of our National Parks.

Starbucks Barista

• May 2009 - Sep 2009

▪ Connected with guests while delivering consist product and maintaining health and safety protocol. ▪ Connected with guests while delivering consist product and maintaining health and safety protocol.